Luxury Client Advisor — Brand Experience & Personal Styling

BoF Careers; Kansas; On-site; USD 21,000 - 34,000; Full time

Job summary

Prada Group in the United States (Kansas) is seeking a luxury retail professional to be an ambassador for the brand, delivering an extraordinary customer experience and developing client loyalty. You will guide clients through our world of brands, capture data for personalized service, and stay ahead of fashion trends.

Join a creative and international environment where teamwork, omni-channel selling and high standards of service are essential to drive sales and ensure a memorable shopping

Qualifications

• Passion for selling luxury fashion and client service.
• Ability to build long-lasting relationships with clients.
• Comfort working both in a team and autonomously.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation and results-driven.
• Knowledge of the luxury product category.
• English is required; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs with excellence.
• Capture Customer data in the CRM to personalize future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and collaborate to ensure exceptional experiences.
• Welcome and serve the customer providing an excellent in-store experience.
• Proactively engage in cross selling to achieve sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Deal with customer complaints by liaising with the manager when necessary.
• Maintain the shop floor and visual displays to high standards.

Skills

Passion for luxury sales

Client relationship building

Team player

Excellent communication

Ambition and resilience

Product knowledge

English fluency

Job description

Prada Group in the United States (Kansas) is seeking a luxury retail professional to be an ambassador for the brand, delivering an extraordinary customer experience and developing client loyalty. You will guide clients through our world of brands, capture data for personalized service, and stay ahead of fashion trends.

Join a creative and international environment where teamwork, omni-channel selling and high standards of service are essential to drive sales and ensure a memorable shopping