Luxury Cashier Lead — Upsell & Customer Experience

tapestry; Key West (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Tuition assistance

Job summary

Coach is a global fashion house renowned for its craftsmanship and iconic designs. The Cashier role supports exceptional customer experiences at the checkout, while upholding Coach Service standards and brand ambassador responsibilities.

With 1+ year(s) in cashier or luxury retail settings, you will handle cash, promote the Insider program, and train peers. This on-site opportunity emphasizes fast-paced teamwork and a professional, polished demeanor.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems and basic computer skills.
• Ability to work in a fast-paced environment; strong English proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Cashier experience

Luxury retail

POS systems

Tools

POS systems

Job description

Coach is a global fashion house renowned for its craftsmanship and iconic designs. The Cashier role supports exceptional customer experiences at the checkout, while upholding Coach Service standards and brand ambassador responsibilities.

With 1+ year(s) in cashier or luxury retail settings, you will handle cash, promote the Insider program, and train peers. This on-site opportunity emphasizes fast-paced teamwork and a professional, polished demeanor.