Luxury Cashier Lead - Elevate Guest Experience

tapestry; Ontario (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global luxury fashion house, seeks a Lead Cashier to deliver exceptional service at the cashwrap, ensuring accuracy and supporting team development. The role embodies brand standards and customer engagement while acting as a Coach ambassador.

The position requires 1+ years in cashier/retail roles, familiarity with POS systems, and the ability to work in a fast-paced environment. Scheduling includes nights, weekends, and peak periods.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

Cash handling

POS systems

Luxury retail

English proficiency

Tools

POS terminals

Job description

Coach, a global luxury fashion house, seeks a Lead Cashier to deliver exceptional service at the cashwrap, ensuring accuracy and supporting team development. The role embodies brand standards and customer engagement while acting as a Coach ambassador.

The position requires 1+ years in cashier/retail roles, familiarity with POS systems, and the ability to work in a fast-paced environment. Scheduling includes nights, weekends, and peak periods.