Luxury Cashier Lead — Elevate Guest Experience & Service

Tapestry (Coach/Kate Spade); El Paso (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach in the United States is seeking a Lead Cashier to deliver exceptional service at the cashwrap and support a fast-paced luxury retail environment. You will greet customers, manage transactions, and promote the Insider Program while upholding Coach Service standards.

The role requires 1+ years in cashier or retail, familiarity with POS systems, and strong English proficiency. You may lift up to 25 lbs and help mentor junior cashiers as part of the team.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems and mobile technology.
• Able to lift at least 25 lbs regularly.
• Strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

POS systems

Customer service

Retail experience

English proficiency

Job description

Coach in the United States is seeking a Lead Cashier to deliver exceptional service at the cashwrap and support a fast-paced luxury retail environment. You will greet customers, manage transactions, and promote the Insider Program while upholding Coach Service standards.

The role requires 1+ years in cashier or retail, familiarity with POS systems, and strong English proficiency. You may lift up to 25 lbs and help mentor junior cashiers as part of the team.