Luxury Cashier & Brand Ambassador

Tapestry (Coach/Kate Spade); Schaumburg (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Coach is a global fashion house known for luxury retail experiences. This role supports exceptional customer service at the cashwrap while maintaining accuracy and brand standards.

You will be part of a team that upholds Coach service expectations and contributes to a positive, efficient store environment. The position requires flexible availability—including nights, weekends, and peak periods—with a focus on delivering memorable interactions and driving loyalty through the Insider program, gift

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

English proficiency

Adaptability

Tools

POS systems

Job description

Coach is a global fashion house known for luxury retail experiences. This role supports exceptional customer service at the cashwrap while maintaining accuracy and brand standards.

You will be part of a team that upholds Coach service expectations and contributes to a positive, efficient store environment. The position requires flexible availability—including nights, weekends, and peak periods—with a focus on delivering memorable interactions and driving loyalty through the Insider program, gift