Luxury Brand Ambassador & Style Concierge

Ralph Lauren Corporation; Tinton Falls (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Ralph Lauren Corporation is seeking Brand Ambassadors to provide an exceptional, customer-first shopping experience in our stores. You will engage with customers, showcase fashion knowledge, and drive sales through strong relationship-building and brand expertise.

As an entry point to future leadership roles, you will participate in training, uphold RL standards, and contribute to a positive, inclusive team environment while supporting store operations and merchandising initiatives.

Qualifications

• Provides excellent customer service with a customer-first mindset.
• Understands sales objectives and aims to meet or exceed KPI targets.
• Demonstrates passion and knowledge of fashion and styling.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Skills

Customer service

Sales goals

Fashion knowledge

Communication

Job description

Ralph Lauren Corporation is seeking Brand Ambassadors to provide an exceptional, customer-first shopping experience in our stores. You will engage with customers, showcase fashion knowledge, and drive sales through strong relationship-building and brand expertise.

As an entry point to future leadership roles, you will participate in training, uphold RL standards, and contribute to a positive, inclusive team environment while supporting store operations and merchandising initiatives.