Luxury Brand Ambassador & Client Advisor

Miu Miu; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Miu Miu is seeking a luxury retail ambassador in Miami to convey the brand philosophy and values to clients. You will maximize personal and team sales by delivering an extraordinary, memorable luxury customer experience and building lasting relationships with clients.

Responsibilities include exceptional service, CRM data capture, omni-channel engagement, teamwork, and maintaining visual standards while driving cross-selling and brand loyalty in a vibrant, global environment.

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Able to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and strive to meet their needs with excellent service.
• Capture Customer data into the Company CRM to connect with clients and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent, exceptional in-store experience.
• Welcome and serve customers with an outstanding in-store experience at all times.
• Cross-sell across departments to maximize sales and achieve KPIs.
• Stay up-to-date on fashion trends and competitors; prove product knowledge.
• Handle customer complaints by liaising with the line manager when needed.
• Maintain high shop floor and visual display standards following guidelines.
• Contribute to loss prevention and secure store assets.

Skills

Customer service

Luxury fashion

Relationship building

Teamwork

Communication

Resilience

Results oriented

Product knowledge

English

Job description

Miu Miu is seeking a luxury retail ambassador in Miami to convey the brand philosophy and values to clients. You will maximize personal and team sales by delivering an extraordinary, memorable luxury customer experience and building lasting relationships with clients.

Responsibilities include exceptional service, CRM data capture, omni-channel engagement, teamwork, and maintaining visual standards while driving cross-selling and brand loyalty in a vibrant, global environment.