Luxury Brand Ambassador & Client Advisor

Prada Group; Texas; On-site; USD 42,000 - 70,000; Full time

Job summary

MIU MIU Client Advisor in Dallas Highland Park at Prada Group seeks a luxury retail professional to provide an exceptional client experience and build lasting relationships. You will engage with clients, maintain appearance standards, and stay informed on fashion trends while promoting brand values.

The role emphasizes client service, data-driven relationship management, teamwork, and a proactive approach to sales within a high-end environment.

Qualifications

• Passion for selling luxury products and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience building long-lasting client relationships.
• Able to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, result-driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and aiming to meet every need with excellence in the client journey.
• Capture Customer data into the Company CRM to connect with the client and develop personalized opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team and partner with colleagues to ensure a consistent exceptional experience and a positive working environment, embracing diversity and inclusion values.
• Welcome and serve the customer, providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Keep up-to-date with fashion trends and competitors; demonstrate Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Maintain the shop floor and visual displays to high standards, following operational guidelines and stock procedures.
• Contribute to a high level of security and be attentive to prevent product thefts.

Skills

Customer service

Luxury fashion knowledge

Excellent communication

Team player

Brand/product knowledge

English proficient

Job description

MIU MIU Client Advisor in Dallas Highland Park at Prada Group seeks a luxury retail professional to provide an exceptional client experience and build lasting relationships. You will engage with clients, maintain appearance standards, and stay informed on fashion trends while promoting brand values.

The role emphasizes client service, data-driven relationship management, teamwork, and a proactive approach to sales within a high-end environment.