Luxury Boutique Operations Coordinator

Richemont Iberia SL; Boston (MA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Wellness reimbursement

Job summary

Cartier North America is hiring an Operations Coordinator for the Boston boutique. The role supports day-to-day processes, compliance, inventory control, and transactional activities to ensure a seamless client experience.

You will work within a fast-paced luxury retail setting, coordinating shipments, stock movements, and daily set-up while aligning with policies and procedures to meet KPIs and quality standards.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• Additional language skills are a plus.
• Previous operations experience in luxury retail, service or hospitality industry is a plus.

Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Ensure proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
• Coordinate inventory control processes to ensure a successful annual inventory
• Uphold Cartier standards within the boutique environment, including maintenance, third party vendors, tools and technology
• Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas
• Assist with care service responsibilities as needed
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Participate in daily set up and break down of boutique for opening/closing as needed
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Assist with special projects as needed
• Consistently reach and aim to exceed all KPIs

Skills

Attention to detail

Analytical skills

Interpersonal communication

Customer service orientation

Problem solving

Education

Associate’s or Bachelor’s degree preferred

Tools

MS Office

SAP

Job description

Cartier North America is hiring an Operations Coordinator for the Boston boutique. The role supports day-to-day processes, compliance, inventory control, and transactional activities to ensure a seamless client experience.

You will work within a fast-paced luxury retail setting, coordinating shipments, stock movements, and daily set-up while aligning with policies and procedures to meet KPIs and quality standards.