Luxury Boutique Manager: Client Experience & Sales

LVMH; Miami (FL); Presencial; USD 60.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

LVMH private sales

Benefits

Descripción de la vacante

Givenchy invites you to join as an Assistant Boutique Manager in a luxury setting focused on audacious collections and personalized shopping experiences. You will partner with the Boutique Director to lead sales and operations, develop teams, and nurture client relationships to drive results.

You’ll mentor staff, hire and train talent, and act as the client-first ambassador, building relations with hotels and community partners to expand the brand’s presence.

Formación

• 5-10 years retail, hospitality, or cross-industry experience.
• 2-3+ years of management experience.
• Bachelor’s degree preferred.
• Excellent communication in verbal, written, and listening.
• Excellent presentation skills.
• Advanced knowledge of Microsoft Office, Outlook and Zoom tools/video-telephony technology.
• Multilingual is a plus.

Responsabilidades

• Deepen the relationship with our clients to achieve sales plan.
• Drive lifetime loyalty and spend with new and existing clients.
• Direct the sales team to drive client development activity to cultivate new and existing clients.
• Identify loyal clients’ passions and social involvement in their community to build CSR opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Elevate the client experience by delivering unique, personalized moments, in-store and via Omni channel events.
• Ensure continuous Client Experience management presence on the sales floor, coaching the team on selling ceremonies and customer experience.
• Optimize hospitality and store amenities to create unique experiences.
• Act on client feedback to improve service.
• Support the Boutique Director in mentoring and leading the team and identifying talent.
• Provide ongoing coaching and qualitative feedback.

Conocimientos

Retail leadership

Customer service excellence

Communication skills

Multilingual

MS Office/Outlook/Zoom

Educación

Bachelor’s degree preferred

Herramientas

Microsoft Office

Outlook

Zoom

Descripción del empleo

Givenchy invites you to join as an Assistant Boutique Manager in a luxury setting focused on audacious collections and personalized shopping experiences. You will partner with the Boutique Director to lead sales and operations, develop teams, and nurture client relationships to drive results.

You’ll mentor staff, hire and train talent, and act as the client-first ambassador, building relations with hotels and community partners to expand the brand’s presence.