Assistant Boutique Manager- Miami Design District

GIVENCHY; Miami (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Job summary

Givenchy is seeking an Assistant Boutique Manager to partner with the Boutique Director, driving sales targets and an exceptional client experience. You will lead a team, hire and train staff, and develop a culture of service excellence across in-store and events, while representing the Givenchy brand in the community.

You will manage client relationships on the sales floor, optimize hospitality and store amenities, and provide ongoing feedback to ensure top-tier customer service and sales

Qualifications

• 5-10 years retail, hospitality, or cross-industry experience.
• 2-3+ years of management experience.
• Bachelor’s degree preferred.
• Excellent communication in verbal, written, and listening.
• Excellent presentation skills.
• Advanced knowledge of Microsoft Office, Outlook and Zoom tools/video-telephony technology.
• Multilingual is a plus.

Responsibilities

• Lead and develop sales and/or operations to meet sales targets.
• Drive client development to deepen loyalty and spend with clients.
• Direct the sales team to cultivate new and existing clients.
• Mentor and coach team to deliver best-in-class service and selling environment.
• Act as Alternatively if needed as a client experience manager across store and events.
• Coach staff on selling ceremony and customer experience standards.

Skills

Retail leadership

Client service

Communication

Presentation skills

Multilingual (plus)

Education

Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Zoom

Job description

Givenchy, the epitome of audacity in luxury fashion, invites you to join as an Assistant Boutique Manager. Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy’s legacy.

Role Overview

The Assistant Boutique Manager will partner with the Boutique Director to lead, develop, and support the sales and/or operations of a Givenchy boutique to meet and/or exceed sales targets, overall employee and guest experience. A passionate, enthusiastic, motivating, and collaborative leader who in partner with the Boutique Director will continue to develop and build a culture of service excellence. Responsible for partnering with the Boutique Director to hire, train and provide feedback to the team to ensure all meet and exceed expectations within their role. A client experience manager who builds a climate of unsurpassed customer service and client development by maximizing the performance of enthusiastic and engaging sales, operations, and security employees. Someone who fully embodies the Givenchy DNA, putting the Client at the center of our equation. S/he will be a Givenchy ambassador in their community developing relationships with all businesses, such as hotels and community associations to help drive results. The Assistant Boutique Manager is to be the next point of contact for all team members in the absence of the Boutique Director.

Key Responsibilities

• Deepen the relationship with our clients to achieve sales plan.
• Drive lifetime loyalty and spend with new and existing clients.
• Direct the sales team to drive client development activity to cultivate new and existing clients.
• Identify loyal clients’ passions and social involvement in their community to build CSR opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Elevate the client experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events.
• Ensure continuous Client Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy customer experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on clients’ feedback to improve customer service.
• Assist the Boutique Director in mentoring and leading existing team and to develop and identify new talent to ensure and create a best-in-class service & selling environment.
• Continuously encourage, coach, and provide qualitative feedback.
• Ensure exceptional support to drive sales and customer service.
• Identify and execute efficiencies and best practices to help lead our Customer Service team, BOH team and Alterations team to provide a seamless guest experience.

Qualifications

• 5-10 years retail, hospitality, or Cross-industry experience
• 2-3+ years of management experience
• Bachelor’s degree preferred.
• Excellent communication in verbal, written, and listening.
• Excellent presentation skills
• Advanced knowledge of Microsoft office, Outlook and ZOOM tools/ video-telephony technology.
• Experience with diplomatically managing multiple commitments to clients, teams, and operations.
• Multilingual is a plus.

Reports To: Boutique Director

Additional Information

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.

At our Maisons, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.