Assistant Boutique Manager- Miami Design District

LVMH; Miami (FL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

LVMH private sales

Benefits

Job summary

Givenchy invites you to join as an Assistant Boutique Manager in a luxury setting focused on audacious collections and personalized shopping experiences. You will partner with the Boutique Director to lead sales and operations, develop teams, and nurture client relationships to drive results.

You’ll mentor staff, hire and train talent, and act as the client-first ambassador, building relations with hotels and community partners to expand the brand’s presence.

Qualifications

• 5-10 years retail, hospitality, or cross-industry experience.
• 2-3+ years of management experience.
• Bachelor’s degree preferred.
• Excellent communication in verbal, written, and listening.
• Excellent presentation skills.
• Advanced knowledge of Microsoft Office, Outlook and Zoom tools/video-telephony technology.
• Multilingual is a plus.

Responsibilities

• Deepen the relationship with our clients to achieve sales plan.
• Drive lifetime loyalty and spend with new and existing clients.
• Direct the sales team to drive client development activity to cultivate new and existing clients.
• Identify loyal clients’ passions and social involvement in their community to build CSR opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Elevate the client experience by delivering unique, personalized moments, in-store and via Omni channel events.
• Ensure continuous Client Experience management presence on the sales floor, coaching the team on selling ceremonies and customer experience.
• Optimize hospitality and store amenities to create unique experiences.
• Act on client feedback to improve service.
• Support the Boutique Director in mentoring and leading the team and identifying talent.
• Provide ongoing coaching and qualitative feedback.

Skills

Retail leadership

Customer service excellence

Communication skills

Multilingual

MS Office/Outlook/Zoom

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

Zoom

Job description

Givenchy, the epitome of audacity in luxury fashion, invites you to join as an Assistant Boutique Manager. Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy’s legacy.

ROLE OVERVIEW

The Assistant Boutique Manager will partner with the Boutique Director to lead, develop, and support the sales and/or operations of a Givenchy boutique to meet and/or exceed sales targets, overall employee and guest experience. A passionate, enthusiastic, motivating, and collaborative leader who in partner with the Boutique Director will continue to develop and build a culture of service excellence. Responsible for partnering with the Boutique Director to hire, train and provide feedback to the team to ensure all meet and exceed expectations within their role. A client experience manager who builds a climate of unsurpassed customer service and client development by maximizing the performance of enthusiastic and engaging sales, operations, and security employees. Someone who fully embodies the Givenchy DNA, putting the Client at the center of our equation. S/he will be a Givenchy ambassador in their community developing relationships with all businesses, such as hotels and community associations to help drive results. The Assistant Boutique Manager is to be the next point of contact for all team members in the absence of the Boutique Director.

KEY RESPONSIBILITIES

• Deepen the relationship with our clients to achieve sales plan.
• Drive lifetime loyalty and spend with new and existing clients.
• Direct the sales team to drive client development activity to cultivate new and existing clients.
• Identify loyal clients’ passions and social involvement in their community to build CSR opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Elevate the client experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events.
• Ensure continuous Client Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy customer experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on clients’ feedback to improve customer service.
• Assist the Boutique Director in mentoring and leading existing team and to develop and identify new talent to ensure and create a best-in-class service & selling environment.
• Continuously encourage, coach, and provide qualitative feedback.
• Ensure exceptional support to drive sales and customer service.
• Identify and execute efficiencies and best practices to help lead our Customer Service team, BOH team and Alterations team to provide a seamless guest experience.

QUALIFICATIONS

• 5-10 years retail, hospitality, or Cross-industry experience
• 2-3+ years of management experience
• Bachelor’s degree preferred.
• Excellent communication in verbal, written, and listening.
• Excellent presentation skills
• Advanced knowledge of Microsoft office, Outlook and ZOOM tools/ video-telephony technology.
• Experience with diplomatically managing multiple commitments to clients, teams, and operations.
• Multilingual is a plus.

Additional information

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.

At our Maisons, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L’Interdit – a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy’s legacy continues to move forward in a modern and powerful way.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.