Luxury Boutique General Manager — Lead a High-Performance Team

Loreal; New Jersey; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Employee discounts

Job summary

Creed Boutique Short Hills seeks a General Manager to lead daily operations, elevate the customer experience, and drive sales while upholding Creed's luxury brand standards across service, presentation and merchandise.

You will coach a high-performing team, oversee scheduling, training, inventory, and loss prevention; build a strong bench of managers for future leadership, and collaborate with the Regional Sales Manager on campaigns and store performance.

Qualifications

• Minimum 3 yrs. sales and management experience in luxury sector.
• Strong leadership with ability to coach, develop and inspire team.
• Excellent client service orientation and relationship-building mindset.

Responsibilities

• Lead a high performing customer service-oriented team.
• Set targets and drive store productivity and profitability (conversion, sales, UPT, AUS, data capture) using tools like Shopify and HubSpot.
• Plan store schedule for peak hours to meet customer demand with the right staff.
• Demonstrate knowledge of luxury retail market and current trends.
• Communicate campaigns, product launches and promotions to the team.
• Cascade brand messages and company communications to all staff.
• Build business through networking and in-store events.
• Ensure boutique is stocked, cleaned, and properly merchandised.
• Enforce loss prevention and safety standards.
• Recruitment, onboarding, and development of store staff; build bench for future leadership.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Training coordination

Microsoft Office

Adaptability

Attention to detail

Sales knowledge

Tools

Shopify

HubSpot

Job description

Creed Boutique Short Hills seeks a General Manager to lead daily operations, elevate the customer experience, and drive sales while upholding Creed's luxury brand standards across service, presentation and merchandise.

You will coach a high-performing team, oversee scheduling, training, inventory, and loss prevention; build a strong bench of managers for future leadership, and collaborate with the Regional Sales Manager on campaigns and store performance.