Luxury Boutique GM: Lead Premium Customer Experience

Brobston Group; Short Hills (NJ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Job summary

Creed Boutique in Short Hills, NJ, seeks a General Manager to oversee daily operations, lead a brand-driven team, and deliver best-in-class customer service while driving sales growth. The role requires strong leadership and luxury retail expertise and reports to the Regional Manager for Creed Boutiques East Coast.

The General Manager will recruit and develop staff, ensure exceptional client experiences, and manage store branding, promotions, and events for a new Short Hills boutique opening in

Qualifications

• 3+ years sales/management in luxury retail.
• Strong leadership and coaching abilities.
• Excellent customer service and communication skills.
• Detail-oriented with high organizational skills.
• Proficiency with MS Office and store systems.

Responsibilities

• Lead a high-performing, customer-service oriented team.
• Set targets and drive store productivity and profitability.
• Plan store schedules for peak hours and coverage.
• Demonstrate knowledge of luxury retail trends.
• Communicate campaigns, product launches and promotions to the team.
• Cascade brand messages and company communications to staff.
• Build business through events and in-store networking.
• Ensure stock, cleanliness and proper merchandising.
• Enforce loss prevention and safety standards.
• Recruit and onboard store staff; develop future leaders.

Skills

Leadership

Customer Service

Sales Management

Training & Coaching

Team Building

Store Operations

Brand Alignment

Tools

Shopify

HubSpot

Microsoft Office

Job description

Creed Boutique in Short Hills, NJ, seeks a General Manager to oversee daily operations, lead a brand-driven team, and deliver best-in-class customer service while driving sales growth. The role requires strong leadership and luxury retail expertise and reports to the Regional Manager for Creed Boutiques East Coast.

The General Manager will recruit and develop staff, ensure exceptional client experiences, and manage store branding, promotions, and events for a new Short Hills boutique opening in