General Manager

Brobston Group; Short Hills (NJ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Job summary

Creed Boutique in Short Hills, NJ, seeks a General Manager to oversee daily operations, lead a brand-driven team, and deliver best-in-class customer service while driving sales growth. The role requires strong leadership and luxury retail expertise and reports to the Regional Manager for Creed Boutiques East Coast.

The General Manager will recruit and develop staff, ensure exceptional client experiences, and manage store branding, promotions, and events for a new Short Hills boutique opening in

Qualifications

• 3+ years sales/management in luxury retail.
• Strong leadership and coaching abilities.
• Excellent customer service and communication skills.
• Detail-oriented with high organizational skills.
• Proficiency with MS Office and store systems.

Responsibilities

• Lead a high-performing, customer-service oriented team.
• Set targets and drive store productivity and profitability.
• Plan store schedules for peak hours and coverage.
• Demonstrate knowledge of luxury retail trends.
• Communicate campaigns, product launches and promotions to the team.
• Cascade brand messages and company communications to staff.
• Build business through events and in-store networking.
• Ensure stock, cleanliness and proper merchandising.
• Enforce loss prevention and safety standards.
• Recruit and onboard store staff; develop future leaders.

Skills

Leadership

Customer Service

Sales Management

Training & Coaching

Team Building

Store Operations

Brand Alignment

Tools

Shopify

HubSpot

Microsoft Office

Job description

POSITION

General Manager, Short Hills Boutique

REPORTS TO

Regional Sales Manager, Creed Boutiques East Coast

LOCATION

Short Hills, NJ (Anticipated store opening November - December 2026)

FLSA

Exempt

OVERVIEW

The General Manager oversees all daily operations of the Creed Boutique while building a teamwork environment and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brand, Creed.

We are committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Why Work With Us?

We care about our team members, and we offer a competitive salary $80,000.00 - $100,000.00, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!

CORE RESPONSIBILITIES

• Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
• Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot.
• Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
• Demonstrate knowledge of the luxury retail market and current trends.
• Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team.
• Embrace brand messages and cascade company communications to all members of your team.
• Continue to build business through out-of-store networking and in-store events.
• Ensure boutique is adequately stocked, cleaned, and properly merchandised.
• Enforce loss prevention and shortage control procedures and maintain all safety standards.
• Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions.

CORE REQUIREMENTS

• Minimum 3 yrs. sales and management experience in the luxury sector; beauty or fragrance a plus!
• Exhibits strong leadership skills with ability to coach, develop and inspire team
• Exceptional client service/customer experience approach and mentality
• Excellent listener with business acumen skills and strong interpersonal relationships
• Able to coordinate and attend regular trainings and stay current on product knowledge
• Strong presentation, communication and organization skills with high attention to detail
• Ability to analyze the business and identify new functional growth opportunities
• Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy
• Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change
• Always maintain shop floor standards, including taking proactive measures
• Willing to take on new challenges/opportunities as they arise
• Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds