Luxury Boutique Concierge: Client Experience Lead

Adecco US, Inc.; Miami (FL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid leave

Job summary

Adecco US, Inc. is seeking polished Boutique Assistants to join a luxury brand in a sophisticated boutique environment. You will deliver personalized, elevated service in a high-touch setting and collaborate with the boutique team to ensure a seamless client experience from arrival to departure.

The role runs from November 2026 through February 2027, with a 35-hour workweek. Pay is $23 per hour based on experience, with multiple locations and potential evenings, weekends, and holiday shifts.

Qualifications

• Previous experience in luxury retail, hospitality, upscale restaurants, hotels, customer service, or another high-touch service environment preferred.
• Polished, approachable, and professional presence.
• Exceptional interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain composed in a fast-paced environment.

Responsibilities

• Create a warm, welcoming, and polished environment for every client.
• Support the boutique team with appointment preparation, client entertainment, product presentation, gift wrapping, and food and beverage service.
• Assist with preparing the boutique for client appointments and creating an elevated experience.
• Help manage boutique traffic, appointments, and client flow.
• Assist with client service requests, including watch sizing, strap changes, complimentary cleaning, engraving, embossing, and other personalization services.
• Assist clients with personalized requests such as restaurant reservations, directions, entertainment recommendations, floral orders, and other concierge-style services.
• Support incoming phone calls, messages, and appointment-setting inquiries.
• Maintain the organization and presentation of client-facing areas, wrap rooms, and hospitality spaces.

Skills

Customer service

Hospitality

Luxury retail

Tools

Microsoft Office

SAP

Job description

Adecco US, Inc. is seeking polished Boutique Assistants to join a luxury brand in a sophisticated boutique environment. You will deliver personalized, elevated service in a high-touch setting and collaborate with the boutique team to ensure a seamless client experience from arrival to departure.

The role runs from November 2026 through February 2027, with a 35-hour workweek. Pay is $23 per hour based on experience, with multiple locations and potential evenings, weekends, and holiday shifts.