Luxury Boutique Assistant Manager — Sales Leader & Benefits

Hermès; Ohio; On-site; USD 95,000 - 107,000; Full time

Benefits offered by this job

Commission and bonus incentives based

Medical, Dental, Vision

Life Insurance and Disability

Paid time off

Parental leave

401(k) and Roth

Flexible benefits

Product discount

EAP resources

Job summary

Hermès Miami Boutique seeks an Assistant Manager to partner with the Managing Director and Floor Director to run all aspects of the business, drive sales, mentor staff and elevate client experience in a fast-paced luxury environment. You will supervise daily operations, coach the team, analyze sales data, manage CRM initiatives, ensure policy compliance, and collaborate with HR on staffing and scheduling.

This leadership role requires 4+ years of retail management in luxury settings, proficiency

Qualifications

• 4+ years of retail management experience in luxury environment preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.

Responsibilities

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Demonstrates active management presence on the sales floor modeling exceptional service.
• Identify sales opportunities and align with staff goals to boost boutique performance.
• Contribute to monthly touch-base meetings and annual performance evaluations with leadership.
• Monitor CRM standards and ensure daily associate compliance to maximize client data quality.

Skills

Retail management

Customer service

CRM

Excel

Cegid

E-time

Communication

Tools

Cegid

Excel

Word

E-time

Job description

Hermès Miami Boutique seeks an Assistant Manager to partner with the Managing Director and Floor Director to run all aspects of the business, drive sales, mentor staff and elevate client experience in a fast-paced luxury environment. You will supervise daily operations, coach the team, analyze sales data, manage CRM initiatives, ensure policy compliance, and collaborate with HR on staffing and scheduling.

This leadership role requires 4+ years of retail management in luxury settings, proficiency