Luxury Black Diamond Club Manager

Alyeska Resort; Anchorage (AK); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Housing options

Paid time off

Mountain pass for employees

Employee discounts on lodging, dining,

Employee discounts on lodging, dining,

Medical, Dental, and Vision Insurance

Roth 401(k) and 401(k) Retirement Plan

Job summary

Alyeska Resort in Girdwood, Alaska, is seeking a Black Diamond Club Manager to lead our elevated club experience. You will own the guest journey from pre-arrival planning to departure, coordinating across Front Office, Housekeeping, and Culinary teams to deliver luxury service.

You will train and develop the Black Diamond Club team, ensure SOPs are followed, and oversee VIP guests and high-profile groups. Housing and benefits are provided.

Qualifications

• At least 2 years in hotel luxury guest operations.
• Experience in high-volume, luxury resort environment.
• Exceptional guest service and attention to detail.
• Strong written and verbal communication; English required.

Responsibilities

• Lead daily Black Diamond Club Floor operations and presence.
• Own guest journey from pre-arrival to departure with proactive communication.
• Deliver upscale, personalized arrival experiences and suite prep.
• Coordinate across Front Office, Sales, Housekeeping, Engineering, Culinary.
• Lead, train and develop the Black Diamond Club team and SOPs.
• Oversee VIP guests and high-profile groups with partners and vendors.

Skills

Guest relations

Leadership

Communication

Customer service

English proficiency

Education

High school diploma or equivalent

Tools

Opera PMS

Maitre'd

HotSOS/Rex

Alice

RezDiary

Job description

Alyeska Resort in Girdwood, Alaska, is seeking a Black Diamond Club Manager to lead our elevated club experience. You will own the guest journey from pre-arrival planning to departure, coordinating across Front Office, Housekeeping, and Culinary teams to deliver luxury service.

You will train and develop the Black Diamond Club team, ensure SOPs are followed, and oversee VIP guests and high-profile groups. Housing and benefits are provided.