Black Diamond Club Manager

Alyeska Resort; Anchorage (AK); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Housing options

Paid time off

Mountain pass for employees

Employee discounts on lodging, dining,

Employee discounts on lodging, dining,

Medical, Dental, and Vision Insurance

Roth 401(k) and 401(k) Retirement Plan

Job summary

Alyeska Resort in Girdwood, Alaska, is seeking a Black Diamond Club Manager to lead our elevated club experience. You will own the guest journey from pre-arrival planning to departure, coordinating across Front Office, Housekeeping, and Culinary teams to deliver luxury service.

You will train and develop the Black Diamond Club team, ensure SOPs are followed, and oversee VIP guests and high-profile groups. Housing and benefits are provided.

Qualifications

• At least 2 years in hotel luxury guest operations.
• Experience in high-volume, luxury resort environment.
• Exceptional guest service and attention to detail.
• Strong written and verbal communication; English required.

Responsibilities

• Lead daily Black Diamond Club Floor operations and presence.
• Own guest journey from pre-arrival to departure with proactive communication.
• Deliver upscale, personalized arrival experiences and suite prep.
• Coordinate across Front Office, Sales, Housekeeping, Engineering, Culinary.
• Lead, train and develop the Black Diamond Club team and SOPs.
• Oversee VIP guests and high-profile groups with partners and vendors.

Skills

Guest relations

Leadership

Communication

Customer service

English proficiency

Education

High school diploma or equivalent

Tools

Opera PMS

Maitre'd

HotSOS/Rex

Alice

RezDiary

Job description

Are you a luxury hospitality leader who thrives on creating highly personalized guest experiences? Do you have an eye for detail, a passion for service, and the ability to bring multiple resort teams together to create seamless stays? If so, Alyeska Resort is the place for you!

We’re looking for a Black Diamond Club Manager to lead our elevated Black Diamond Club experience in Girdwood, Alaska.

What You’ll Do

As the Black Diamond Club Manager, you’ll own the complete guest journey for our Black Diamond Club guests—from pre-arrival planning and personalized suite preparation to departure. You’ll lead the daily operation of the Club Floor while partnering across the resort to deliver luxury on the threshold of adventure.

• Lead daily Black Diamond Club Floor operations, maintain a visible presence, and step into operational roles when needed.
• Own the guest journey from pre-arrival planning through departure, maintaining thoughtful communication before, during, and after each stay.
• Deliver an upscale, personalized arrival experience, including suite inspections, check-ins, orientations, amenities, and special requests.
• Coordinate with Front Office, Sales, Housekeeping, Engineering, Culinary, and resort partners to ensure seamless service and maximize guest satisfaction.
• Lead, train, and develop the Black Diamond Club team while ensuring Standard Operating Procedures (SOPs) are followed and fostering trust, respect, and teamwork.
• Oversee service for high-profile groups and Very Important Person (VIP) guests, collaborating with internal teams and outside vendors to anticipate and fulfill requests.

What We Offer

• Employee Housing options – live and play where you work
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, shops, and Nordic Spa services
• Medical, Dental, and Vision Insurance for regular full-time employees
• Roth 401(k) and 401(k) Retirement Savings Plan

What We Need

• At least 2 years of hotel, luxury hospitality, or comparable full-service guest operations experience; supervisory experience preferred.
• Proven hospitality experience in a high-volume, fast-paced luxury resort environment is highly desirable.
• Exceptional guest service skills with strong attention to detail and the ability to build relationships with guests, employees, vendors, and resort partners.
• Strong verbal and written communication skills and proficiency in English; additional languages are celebrated.
• High school diploma, general education degree, or international equivalent required.
• Operational knowledge of property management and guest relations systems such as Opera, RTP, Maitre’d, HotSOS/Rex, Alice, and RezDiary.
• Must be of legal age to serve alcohol in Alaska and maintain required Training for Alcohol Professionals (TAPS) certification and Food Worker Card.

What To Expect

• Be highly visible and engaged with guests in a luxury, guest-centric environment.
• Work a flexible schedule that may include extended hours, nights, weekends, and peak business periods.
• Balance hands-on floor leadership with planning, guest communication, financial oversight, and cross-department coordination.
• Physical demands: Ability to lift up to 25 pounds, bend, stoop, walk, push or pull equipment, and stand for extended periods of time.

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 299-room hotel, Nordic Spa, and renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!

The Black Diamond Club is designed for guests seeking the best in luxury, service, and amenities. From personalized stays and exclusive dining experiences to connections with top experts and adventures, the Club brings together elevated hospitality and the spirit of Alaska.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.