Luxury Bellperson: Guest Experience & Luggage

Montage International; Baltimore (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

Montage International is seeking a Bellperson to assist with the guest luggage program and to engage guests throughout the hotel, delivering exceptional service as part of the Rooms leadership team.

Candidates should have at least two years in customer service, fluency in English, and a high school diploma. Luxury-hotel or bell-position experience is preferred. The position is on-site with a starting pay of $15.00 per hour, excluding tips or incentives.

Qualifications

• Minimum of two years’ experience in customer service
• Must be able to speak, read, write and understand English, the primary language used in the workplace
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

Responsibilities

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

Skills

Customer service

English

Education

High School Diploma or equivalent

Job description

Montage International is seeking a Bellperson to assist with the guest luggage program and to engage guests throughout the hotel, delivering exceptional service as part of the Rooms leadership team.

Candidates should have at least two years in customer service, fluency in English, and a high school diploma. Luxury-hotel or bell-position experience is preferred. The position is on-site with a starting pay of $15.00 per hour, excluding tips or incentives.