Luxury Bell & Luggage Concierge

Montage International; New York (NY); On-site; USD 26,000 - 35,000; Full time

Job summary

Montage International seeks a Bell/Door Attendant to support the Rooms leadership team in delivering exceptional guest experiences. The role covers full-cycle luggage management and in-room service coordination, acting as a business partner to advance company goals and values.

Responsibilities include facilitating room orientations, delivering amenities, and conveying knowledge about hotel services to guests. Valid lifting and mobility limits apply.

Qualifications

• Minimum of two years’ experience in customer service.
• Must be able to speak, read, write and understand English, the primary language used in the workplace.
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

Responsibilities

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

Skills

Customer service

Hospitality experience

English proficiency

Education

High School Diploma or equivalent

Job description

Montage International seeks a Bell/Door Attendant to support the Rooms leadership team in delivering exceptional guest experiences. The role covers full-cycle luggage management and in-room service coordination, acting as a business partner to advance company goals and values.

Responsibilities include facilitating room orientations, delivering amenities, and conveying knowledge about hotel services to guests. Valid lifting and mobility limits apply.