Luxury Bell & Valet Attendant - Guest Service Pro

Montage Hotels & Resorts; Bluffton (SC); Vor Ort; USD 25.000 - 42.000; Vollzeit

Zusammenfassung

Montage Hotels & Resorts is seeking a Bellperson/Valet Attendant to warmly greet guests and assist with belongings and vehicle management at the front drive. You will convey information about hotel rooms and services, assist with luggage, and deliver amenities to rooms.

Qualifying candidates will have strong customer-service experience in luxury settings, excellent telephone etiquette, and a positive, proactive attitude suitable for a fast-paced hotel environment.

Qualifikationen

• College degree preferred.
• Minimum of two years’ experience in a luxury hotel preferred.
• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.

Aufgaben

• Welcoming guests to the hotel.
• Directing guests and vehicles on the front drive.
• Parking and retrieving guest and hotel vehicles.
• Being knowledgeable about hotel rooms, services and features and relaying information to guests.
• Assisting with luggage and doing hotel room orientations.
• Delivering amenities and other items to guest rooms.
• Following hotel guidelines and talking points.
• This position may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.

Kenntnisse

Customer service

Phone etiquette

Guest interaction

Positive attitude

Ausbildung

College degree preferred

Jobbeschreibung

Montage Hotels & Resorts is seeking a Bellperson/Valet Attendant to warmly greet guests and assist with belongings and vehicle management at the front drive. You will convey information about hotel rooms and services, assist with luggage, and deliver amenities to rooms.

Qualifying candidates will have strong customer-service experience in luxury settings, excellent telephone etiquette, and a positive, proactive attitude suitable for a fast-paced hotel environment.