Luxury Bell Attendant – Guest Services

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Fairmont New Orleans is seeking a courteous Bell Desk/Guest Services Associate to warmly welcome guests, assist with luggage, and provide in-room and hotel guidance. You will escort guests to rooms, explain amenities, and ensure comfort with climate controls and technology.

A flexible schedule includes mornings, evenings, weekends, and holidays to maintain seamless guest experiences. Join our luxury team and work closely with Front Office, Concierge, Housekeeping, and Security to deliver

Qualifications

• Service-focused personality essential; customer-related experience an asset.
• Ability to work well under pressure in a fast-paced environment.
• Excellent communication skills and professional presentation.
• Ability to work cohesively with fellow colleagues as part of a team.
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
• Fluent in English.

Responsibilities

• Provide professional, warm, engaging, and personalized service to all guests.
• Welcome guests entering or departing the hotel with enthusiasm and professionalism.
• Assist guests with luggage and personal belongings.
• Escort guests to guestrooms and orient them to room features and hotel amenities.
• Ensure guests are comfortable operating in-room features and technologies.
• Deliver luggage, guest amenities, packages, messages, and other items promptly.
• Assist with check-in/check-out coordination with Front Office.
• Maintain a visible presence at the entrance and lobby to help guests.
• Support guest departure by coordinating with Door/Valet for smooth arrivals/departures.
• Safely transport, store, and retrieve guest luggage with accurate records.
• Report safety concerns and assist with security as needed.
• Liaise with Concierge to arrange directions, transportation, and local information.
• Communicate with Front Office, Concierge, Housekeeping, Engineering, Security as needed.
• Participate in pre-shift meetings and stay informed about events and updates.
• Maintain cleanliness and organization of bell stand and luggage storage areas.
• Adhere to Fairmont policies, health and safety standards, and LQA standards.
• Assist with service audits and continuous improvement efforts.
• Maintain regular attendance and professional appearance.

Skills

Guest services

Communication

Teamwork

Shift flexibility

Fluent in English

Job description

Fairmont New Orleans is seeking a courteous Bell Desk/Guest Services Associate to warmly welcome guests, assist with luggage, and provide in-room and hotel guidance. You will escort guests to rooms, explain amenities, and ensure comfort with climate controls and technology.

A flexible schedule includes mornings, evenings, weekends, and holidays to maintain seamless guest experiences. Join our luxury team and work closely with Front Office, Concierge, Housekeeping, and Security to deliver