Luxury Banquet Service Manager: Events & Guest Experience

Hyatt Hotels Corporation; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Hyatt Hotels Corporation in Austin is seeking an entry-level Banquet Service Manager to support planning, coordination, and flawless delivery of weddings, galas, and corporate events at The Driskill and other luxury venues.

The role emphasizes hands-on training, leadership of banquet staff, and rigorous adherence to service standards. Candidates should be adaptable, guest-focused, and capable of managing schedules and operations in a fast-paced luxury hospitality setting.

Qualifications

• Full-time management positions require flexibility to work varied schedules, including evenings, weekends, and holidays.
• Previous experience as a service manager at a free-standing restaurant preferred.
• Previous hotel banquet experience with a strong understanding of banquet and event operations preferred.
• Prior supervisory or leadership experience in banquet, food and beverage, or event operations preferred.
• Refined written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated commitment to delivering exceptional guest service and exceeding expectations.
• Ability to stand for extended periods and walk moderate distances throughout a shift.

Responsibilities

• Support the Banquet Manager in the planning, coordination, and execution of weddings, social events, corporate meetings, galas, and other hotel functions, ensuring exceptional guest experiences and flawless event delivery.
• Champion a restaurant-style service approach by providing hands-on training and coaching focused on guest engagement, food and beverage knowledge, anticipating guest needs, service techniques, and attention to detail.
• Assist with departmental operations, including scheduling, payroll processing, staffing coordination, inventory management, cost control, and event floor supervision.
• Review Event Orders (EOs) and collaborate with Sales, Events, Culinary, and Operations teams to ensure clear communication, proper staffing levels, and successful event execution.
• Lead, coach, and develop banquet colleagues, including captains, servers, set-up attendants, and beverage staff, fostering a positive, engaged, and high-performing team culture.
• Oversee the set-up and execution of banquet events, ensuring meeting spaces, food and beverage presentation, service delivery, and event timelines align with Hyatt and luxury hospitality standards.
• Conduct ongoing training, performance feedback, and skill development to build team confidence, reinforce service standards, and support continuous improvement.
• Monitor guest satisfaction and Meeting Planner Survey results, proactively addressing opportunities to enhance the overall event experience.

Skills

Leadership

Guest relations

Coaching

Communication

Tools

Hospitality systems

POS software

Job description

Hyatt Hotels Corporation in Austin is seeking an entry-level Banquet Service Manager to support planning, coordination, and flawless delivery of weddings, galas, and corporate events at The Driskill and other luxury venues.

The role emphasizes hands-on training, leadership of banquet staff, and rigorous adherence to service standards. Candidates should be adaptable, guest-focused, and capable of managing schedules and operations in a fast-paced luxury hospitality setting.