Luxury Automotive Concierge – Hybrid (Remote/Dearborn)

Jackson Dawson; Dearborn (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Jackson Dawson is seeking a dynamic professional to join our Performance Vehicle Concierge Team in Dearborn, MI. This hybrid role requires 2-3 days per week in the office with remaining days remote, focusing on guiding high-net-worth clients through design, ordering, build, and delivery of exclusive vehicles.

You will communicate via phone, email, and virtual meetings, staying informed on product details and timelines to deliver personalized experiences while meeting program deadlines and

Qualifications

• Bachelor's degree preferred.
• Minimum five years in luxury hospitality, automotive, or related high-end sectors.
• Proven ability to manage complex, high-end client relationships and expectations.

Responsibilities

• Serve as primary point of contact for assigned high-net-worth customers throughout the journey.
• Deliver personalized, customer-driven experiences across selection, design, order, build, and delivery phases.
• Coordinate tasks, timelines, and communications to meet individual production deadlines.
• Use data and meetings to inform planning and personalize the customer experience.
• Participate in team meetings and provide coverage as needed.

Skills

Communication skills

Multitasking

Time management

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

CRM software

Program management databases

Job description

Jackson Dawson is seeking a dynamic professional to join our Performance Vehicle Concierge Team in Dearborn, MI. This hybrid role requires 2-3 days per week in the office with remaining days remote, focusing on guiding high-net-worth clients through design, ordering, build, and delivery of exclusive vehicles.

You will communicate via phone, email, and virtual meetings, staying informed on product details and timelines to deliver personalized experiences while meeting program deadlines and