Luxury Auto Experience Concierge — Hybrid/Remote

Automatic Data Processing, Inc.; Dearborn (MI); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Jackson Dawson is seeking a dynamic professional to join our Performance Vehicle Concierge Team in a hybrid role based in Dearborn, MI. You will manage the entire customer journey for high-net-worth clients, from selection to delivery, using calls, emails and virtual meetings to personalize experiences and meet deadlines.

The ideal candidate has 5+ years in luxury hospitality, automotive, or retail settings, with exceptional communication and multitasking abilities.

Qualifications

• Bachelor’s degree in a related field preferred.
• At least five years of experience in luxury hospitality, automotive, or retail environments.
• Demonstrated experience managing complex, high-end customer relationships.
• Strong communication with high-profile individuals across industries.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as primary point of contact for assigned customers throughout the entire journey.
• Deliver personalized, customer-driven experiences for a portfolio of high-net-worth customers.
• Provide proactive, one-call service support leveraging the team and resources.
• Manage program tasks, timelines and communications for customers through personalized journeys.
• Participate in team meetings to understand other concierge customers and provide coverage as needed.
• Support internal order prioritization, scheduling, and related communications to build excitement for delivery.

Skills

Communication

Multitasking

Time management

Team collaboration

Active listening

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Jackson Dawson is seeking a dynamic professional to join our Performance Vehicle Concierge Team in a hybrid role based in Dearborn, MI. You will manage the entire customer journey for high-net-worth clients, from selection to delivery, using calls, emails and virtual meetings to personalize experiences and meet deadlines.

The ideal candidate has 5+ years in luxury hospitality, automotive, or retail settings, with exceptional communication and multitasking abilities.