Luxury Auto Warranty Claims Specialist

Mercedes-Benz of Rochester; Rochester (MI); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k)

Paid time off

Résumé du poste

Mercedes-Benz of Rochester is seeking a meticulous Warranty Clerk to manage the administrative processing of all manufacturer and third-party warranty claims. You will be the link between certified technicians and the manufacturer, ensuring accurate code, timely submission, and maximized reimbursements in line with factory guidelines.

The role requires 1–2 years of warranty clerk experience, proficiency with dealership systems (Reynolds & Reynolds preferred), and excellent organizational and

Qualifications

• Minimum 1-2 years of experience as an automotive warranty clerk or administrator (Mercedes-Benz or luxury brand experience strongly preferred).
• High proficiency with dealership management systems (Reynolds & Reynolds preferred).
• Exceptional organizational skills and high attention to detail.
• Strong written and verbal communication skills.

Responsabilités

• Review and process all Mercedes-Benz repair orders for correct documentation and warranty eligibility.
• Code and submit warranty claims through the proprietary manufacturer portal in a timely manner.
• Track outstanding claims, reconcile warranty receivables, and quickly appeal or resubmit any denied or rejected claims.
• Coordinate with the parts department to ensure failed components are properly tagged and retained for factory audits.
• Stay up to date on Mercedes-Benz recalls, technical service bulletins (TSBs), and warranty policy changes.

Connaissances

Warranty claims processing

Documentation coding

Dealership systems

Communication skills

Outils

Reynolds & Reynolds

Description du poste

Mercedes-Benz of Rochester is seeking a meticulous Warranty Clerk to manage the administrative processing of all manufacturer and third-party warranty claims. You will be the link between certified technicians and the manufacturer, ensuring accurate code, timely submission, and maximized reimbursements in line with factory guidelines.

The role requires 1–2 years of warranty clerk experience, proficiency with dealership systems (Reynolds & Reynolds preferred), and excellent organizational and