Luxury Auto Warranty Specialist – Training & Benefits

Mercedes-Benz of Rochester; Rochester Hills (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Factory training

Job summary

Mercedes-Benz of Rochester is seeking a detail-oriented Warranty Clerk to manage the administrative processing of all manufacturer and third-party warranty claims. You will serve as the vital link between technicians and the manufacturer, ensuring accurate coding, prompt submissions, and maximized reimbursements in line with factory guidelines.

Join a premier dealership committed to luxury, precision, and world-class client service.

Qualifications

• Minimum 1–2 years of experience as an automotive warranty clerk or administrator (Mercedes-Benz or luxury brand experience strongly preferred).
• High proficiency with dealership management systems (Reynolds & Reynolds preferred).
• Exceptional organizational skills and high attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Review and process Mercedes-Benz repair orders for correct documentation and warranty eligibility.
• Code and submit warranty claims through the manufacturer portal in a timely manner.
• Track outstanding claims, reconcile warranty receivables, and appeal or resubmit denied claims.
• Coordinate with the parts department to ensure failed components are tagged and retained for factory audits.
• Stay up to date on Mercedes-Benz recalls, TSBs, and warranty policy changes.

Skills

Warranty processing

Organizational skills

Communication

Tools

Reynolds & Reynolds

Job description

Mercedes-Benz of Rochester is seeking a detail-oriented Warranty Clerk to manage the administrative processing of all manufacturer and third-party warranty claims. You will serve as the vital link between technicians and the manufacturer, ensuring accurate coding, prompt submissions, and maximized reimbursements in line with factory guidelines.

Join a premier dealership committed to luxury, precision, and world-class client service.