Luxury Auto Service Lead – Customer Experience & Profit

Cardinalewaymazdamesa; Corona (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and holidays

Employee vehicle/service benefits

Ongoing manufacturer and dealership培训

Job summary

Cardinalewaymazdamesa seeks an experienced Service Manager to lead the Genesis service department, driving daily operations and coaching advisors and technicians. You will focus on customer satisfaction, profitability, and compliance with Genesis standards in a luxury-brand environment.

The ideal candidate brings 3+ years in automotive service management, a track record of team leadership, and strong skills in communication, CSI, and retention strategies within a dealership setting.

Qualifications

• 3+ years of automotive service-management or service-advisor leadership experience.
• Luxury or premium automotive experience is a plus.
• Strong knowledge of dealership service operations and repair processes.
• Excellent customer-service and communication skills.
• Proven ability to lead and motivate a team.
• Strong understanding of departmental financial and performance metrics.
• Valid driver's license and acceptable driving record.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Manage the day-to-day operations of the Genesis service department.
• Lead, coach, and develop service advisors, technicians, and support staff.
• Monitor department performance, including labor sales, hours per RO, customer-pay revenue, and profitability.
• Ensure an exceptional luxury-vehicle ownership experience for Genesis customers.
• Handle escalated customer concerns and resolve service issues professionally.
• Maintain strong relationships with customers and encourage retention and repeat business.
• Ensure repairs are completed accurately, efficiently, and according to manufacturer standards.
• Monitor technician productivity, efficiency, and workflow.
• Work closely with the Parts Department, Sales Department, and dealership leadership.
• Ensure compliance with Genesis manufacturer requirements, dealership policies, and applicable regulations.
• Review department reports and establish goals for revenue, CSI, retention, and profitability.
• Support recruiting, training, scheduling, and performance evaluations.

Skills

Leadership

Customer service

Team motivation

Communication

Fast-paced

Job description

Cardinalewaymazdamesa seeks an experienced Service Manager to lead the Genesis service department, driving daily operations and coaching advisors and technicians. You will focus on customer satisfaction, profitability, and compliance with Genesis standards in a luxury-brand environment.

The ideal candidate brings 3+ years in automotive service management, a track record of team leadership, and strong skills in communication, CSI, and retention strategies within a dealership setting.