Luxury Auto Service Manager — Lead Growth & Operations

Autos Of Chicago; Arlington Heights (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Autos of Chicago-Arlington Heights is seeking an experienced Service Manager to lead and grow our expanding Service Department within a fast-paced luxury dealership environment. The role focuses on both internal repairs and expanding customer pay business while improving profitability and customer satisfaction.

You will oversee daily operations, manage a team of advisors, technicians, and recon staff, and ensure accurate, efficient workflows from check-in to completion.

Qualifications

• Previous automotive Service Manager experience required.
• Experience with Dealertrack DMS strongly preferred.
• Strong leadership, communication, and organizational skills.
• Experience managing technicians and recon operations.
• Luxury/import experience is a plus.

Responsibilities

• Oversee all daily operations of the Service Department.
• Manage service advisors, technicians, porters, recon staff, and workflow.
• Prioritize and complete GET READY vehicles.
• Oversee full recon process from check-in to front-line ready.
• Monitor open ROs, labor times, technician productivity, and shop efficiency.
• Coordinate between sales, service, body shop, and inventory.
• Ensure proper diagnosis, repair, inspection, and quality checks.
• Manage parts ordering and vendor communication.
• Track appointment flow and service scheduling.
• Monitor CSI and customer satisfaction.
• Document warranty and internal repair processes.
• Review estimates, approvals, supplements, and recon expenses.
• Stay on aging inventory and delayed repairs.
• Assist in growing customer pay business and external traffic.
• Ensure shop organization, cleanliness, safety, and professionalism.
• Conduct daily production meetings and staff accountability follow-up.
• Work with management on department goals, staffing, and profitability.

Skills

Leadership

Communication

Organizational skills

Team management

Problem-solving

Fast-paced environment

Automotive knowledge

Tools

Dealertrack DMS

Job description

Autos of Chicago-Arlington Heights is seeking an experienced Service Manager to lead and grow our expanding Service Department within a fast-paced luxury dealership environment. The role focuses on both internal repairs and expanding customer pay business while improving profitability and customer satisfaction.

You will oversee daily operations, manage a team of advisors, technicians, and recon staff, and ensure accurate, efficient workflows from check-in to completion.