Luxury Auto Service Advisor | Growth & Benefits

indiGO Auto Group; Rancho Mirage (CA); On-site; USD 65,000 - 250,000; Full time

Benefits offered by this job

Cohesive team environment

Comprehensive insurance plans

Training opportunities

Paid time off

Advancement opportunities

State-of-the-art facilities

Job summary

indiGO Auto Group's Audi Rancho Mirage dealership is seeking a full-time Service Advisor to join a state-of-the-art facility in Rancho Mirage, CA. The role offers a fast-paced environment with ample opportunities for advancement and a strong focus on customer care and operational excellence.

The ideal candidate has 5+ years in a service advisor role, a proven CSI and sales history, and excellent verbal and math skills.

Qualifications

• 5+ years of experience in a service advisor role preferred.
• CSI and sales history preferred, ideally with a luxury dealership.
• Excellent verbal and math skills; these may be tested.
• Must be able to be insured to operate a motor vehicle.

Responsibilities

• Greet customers and record concerns to generate a work order.
• Track status of open repair orders and update customers and dispatchers.
• Learn warranty coverage for each franchise.
• Make appointments for maintenance items and contact customers for follow-ups.
• Notify customers when parts arrive and schedule service.
• Close tickets and inform customers when vehicles are ready for pickup.
• Explain repair order charges and escalate customer service issues to the service manager.
• Strive to meet metrics for sales per repair order, gross profit, and customer satisfaction.

Skills

Verbal communication

Math skills

CSI history

Job description

indiGO Auto Group's Audi Rancho Mirage dealership is seeking a full-time Service Advisor to join a state-of-the-art facility in Rancho Mirage, CA. The role offers a fast-paced environment with ample opportunities for advancement and a strong focus on customer care and operational excellence.

The ideal candidate has 5+ years in a service advisor role, a proven CSI and sales history, and excellent verbal and math skills.