Luxury Auto Service Advisor | CSI & Growth Opportunities

indiGO Auto Group; Rancho Mirage (CA); On-site; USD 65,000 - 250,000; Full time

Benefits offered by this job

Comprehensive insurance plans

401(k) plus match

Paid vacation, sick days and holidays

Advancement opportunities

State-of-the-art facilities

Job summary

indiGO Auto Group’s Audi Rancho Mirage dealership is seeking a full‑time Service Advisor to join a state‑of‑the‑art facility. You will greet customers, accurately document concerns, and generate work orders while coordinating with technicians and dispatchers in a fast‑paced luxury environment.

The ideal candidate has 5+ years in a service advisor role, a proven CSI and sales history, and excellent verbal and math skills; you must be able to operate a vehicle.

Qualifications

• 5+ years in a service advisor role is strongly preferred.
• Proven CSI and sales history, preferably with a luxury dealership.
• Excellent verbal and math skills; these may be tested.
• Ability to be insured to operate a motor vehicle.

Responsibilities

• Greet customers and carefully record the customer’s concerns to generate an accurate work order.
• Track the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays.
• Obtain the training necessary to know what is covered under warranty for each franchise.
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
• Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done.
• Close tickets and notify customers when their vehicles are ready for pickup.
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.

Skills

5+ years experience

CSI history

Excellent verbal & math skills

Vehicle operation insured

Job description

indiGO Auto Group’s Audi Rancho Mirage dealership is seeking a full‑time Service Advisor to join a state‑of‑the‑art facility. You will greet customers, accurately document concerns, and generate work orders while coordinating with technicians and dispatchers in a fast‑paced luxury environment.

The ideal candidate has 5+ years in a service advisor role, a proven CSI and sales history, and excellent verbal and math skills; you must be able to operate a vehicle.