Luxury Auto Service Advisor | Growth & Benefits

Lithia & Driveway; Calabasas (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

Paid Holidays & PTO

Disability insurance

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Discounts

Wellness Programs

Job summary

Lithia & Driveway's DCH Audi of Calabasas is seeking a Service Advisor to greet customers, identify service needs, and prepare repair orders using the ADP system. You will explain estimates, coordinate with technicians, and ensure a smooth vehicle handoff.

Requirements include at least 2 years of service-advisor experience, experience with repair orders and communicating with customers and technicians. The role offers a 5-day schedule, competitive pay from $64,500 to $161,800 annually, and

Qualifications

• Minimum of 2 years of automotive Service Advisor experience.
• Experience preparing repair orders, reviewing recommendations, and obtaining customer authorization.
• Experience communicating with technicians and customers throughout the repair process.
• Experience using dealership management systems and other service department technology.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Greet customers in person and by phone, identify their service needs, and provide a professional customer experience.
• Conduct vehicle walk-arounds, document customer concerns, and prepare accurate repair orders using the ADP system.
• Explain recommended services, estimated costs, and expected completion times while obtaining customer authorization.
• Partner with technicians to understand repair needs, dispatch work, and keep customers updated throughout the service process.
• Complete the customer delivery process, including reviewing completed services, processing payments, and ensuring a smooth vehicle handoff.

Skills

Automotive Service Advisor experience

Repair order preparation

Customer communication

Technician coordination

Driver’s license valid

Tools

ADP system

Dealership management systems

Job description

Lithia & Driveway's DCH Audi of Calabasas is seeking a Service Advisor to greet customers, identify service needs, and prepare repair orders using the ADP system. You will explain estimates, coordinate with technicians, and ensure a smooth vehicle handoff.

Requirements include at least 2 years of service-advisor experience, experience with repair orders and communicating with customers and technicians. The role offers a 5-day schedule, competitive pay from $64,500 to $161,800 annually, and