Luxury Auto Service Advisor – Flexible Schedule & Commission

MBRVC; Town of Hempstead (NY); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Flexible work schedule

Long-term job security

Medical

Dental & vision

401(k)

Paid time off

Paid Mercedes-Benz training

Employee vehicle purchase program

Employee discounts

Job summary

Mercedes-Benz of Rockville Centre in Hempstead, NY is seeking a service advisor for our indoor service drive. This full-time role offers base pay plus commission with potential to earn $80,000–$150,000 per year.

You will greet clients, write up repair orders, and clearly explain maintenance recommendations while keeping clients updated by phone, text, and email. Ideal candidates have customer service experience, strong communication, organizational skills, and comfort with computers; Tekion or

Qualifications

• Customer service experience; service advisor or automotive service experience preferred.
• Clear communicator who explains technical work in plain language.
• Organized and detail-minded, able to manage several clients at once in a busy service drive.
• Comfortable with computers; Tekion or another dealer management system (DMS) is a plus.
• Mercedes-Benz or luxury-brand service experience is a plus.
• Valid driver’s license.
• A true team player.

Responsibilities

• Greet clients in our service drive and listen to understand each vehicle's needs.
• Write up repair orders accurately, and explain recommended maintenance and repairs clearly with honest estimates.
• Keep clients updated from drop-off to pickup by phone, text and email.
• Work closely with our Technicians, Parts team and Service BDC to keep every visit on schedule.
• Review completed work and invoices with clients at pickup.
• Follow up after each visit and build relationships that keep clients coming back.

Skills

Customer service

Clear communicator

Organized

Computers

DMS experience

Mercedes-Benz experience

Driver's license

Team player

Tools

Tekion DMS

Job description

Mercedes-Benz of Rockville Centre in Hempstead, NY is seeking a service advisor for our indoor service drive. This full-time role offers base pay plus commission with potential to earn $80,000–$150,000 per year.

You will greet clients, write up repair orders, and clearly explain maintenance recommendations while keeping clients updated by phone, text, and email. Ideal candidates have customer service experience, strong communication, organizational skills, and comfort with computers; Tekion or