Experienced Service Advisor - Mercedes Benz of Silver Spring

Griffith Auto Group; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health and financial benefits

Training and mentoring

Employee Purchase Program

Job summary

Mercedes-Benz of Silver Spring is expanding and seeking high-performing Service Advisors to join one of the region's premier luxury service operations. With 38 service stalls and MileOne Autogroup support, this role offers strong earning potential and career growth.

You will deliver exceptional customer service, schedule and coordinate service visits, and clearly communicate recommended services while upholding brand standards.

Qualifications

• Previous automotive service advisor experience required.
• Luxury brand experience is a plus.
• Strong customer service orientation and communication skills.
• Proficiency with dealership software and MS Office.

Responsibilities

• Deliver exceptional customer service aligned with brand standards.
• Schedule, manage, and coordinate service appointments and estimates.
• Communicate recommended services clearly and professionally.
• Proactively address and resolve customer concerns.

Skills

Customer service

Communication

Problem solving

Follow-up

Tools

MS Office

Dealership software

Internet tools

Job description

Mercedes-Benz of Silver Spring is expanding and seeking high-performing Service Advisors to join one of the region's premier luxury service operations. With 38 service stalls, a growing customer base, and the support of MileOne Autogroup, this is an exceptional opportunity for advisors looking to maximize income and advance their career.

Mercedes-Benz of Silver Spring, a flagship luxury dealership and flagship member of MileOne Autogroup, is now hiring an experienced Service Advisor to elevate our world-class service operation.

This is not an average Service advisor role. This is your opportunity to represent one of the most iconic luxury automotive brands on the planet, where precision, performance, and personalized service define every guest interaction.

If you thrive in a fast-paced, high-earning environment and take pride in delivering an unforgettable ownership experience-welcome to the next level.

Experience Everything Mercedes-Benz of Silver Spring Has to Offer

• Competitive compensation: Top performers have the opportunity to earn well into six figures.
• Exceptional opportunities for career growth within a luxury Mercedes Benz environment
• State of the art facility with the latest technology
• A tenured, professional, success-driven culture focused on precision and performance

Key Responsibilities

• Deliver exceptional customer service aligned with Mercedes-Benz brand and warranty standards
• Schedule, manage, and coordinate service appointments and repair estimates
• Communicate recommended services clearly and professionally
• Proactively address and resolve customer concerns with urgency and care

Qualifications

• Previous automotive service advisor experience required (luxury brand experience a plus)
• High dedication to customer service
• Excellent communication and follow up skills
• Strong understanding of vehicle systems, functions, and service operations
• Proficiency with MS Office, dealership software, internet tools

MileOne Employee Advantage

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment.

Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne's applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

Salary Range

$60,000 - $100,000

Mercedes-Benz of Silver Spring

Zip Code

20904