Luxury Auto Service Advisor - Customer Experience & Repairs

Keeler Motor Car Company; Westport (CT); Presencial; USD 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401(k) Plan with Employer Contribution

Paid Vacation

Sick Time

Personal Days

Short-Term Disability Insurance

Life Insurance

Descripción de la vacante

Keeler Motor Car Company in Southwest Connecticut seeks an experienced Service Advisor to guide customers through the service and repair process, ensuring a premium guest experience and dealership objectives are met.

You will greet customers, write repair orders, communicate estimates, and coordinate with technicians to ensure timely vehicle service, while building lasting client relationships and meeting performance goals.

Formación

• 2+ years experience as a Service Advisor in automotive
• Strong knowledge of automotive service and repair
• Excellent communication and customer service skills

Responsabilidades

• Greet customers and consult with them regarding vehicle service and repair needs
• Write and manage repair orders accurately
• Recommend maintenance and repairs based on manufacturer guidelines and vehicle needs
• Communicate clearly with customers regarding estimates, recommendations, and repair status
• Work closely with Technicians and Service Management to ensure timely vehicle completion
• Maintain strong customer relationships and follow up after service
• Meet or exceed customer satisfaction, sales, and performance goals

Conocimientos

Customer service

Communication

Automotive knowledge

Team collaboration

Herramientas

CDK

Descripción del empleo

Keeler Motor Car Company in Southwest Connecticut seeks an experienced Service Advisor to guide customers through the service and repair process, ensuring a premium guest experience and dealership objectives are met.

You will greet customers, write repair orders, communicate estimates, and coordinate with technicians to ensure timely vehicle service, while building lasting client relationships and meeting performance goals.