Service Advisor

Keeler Honda; Westport (CT); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Employer Contribution

Paid Vacation and Sick Time

Life Insurance and Short-Term Disable

Job summary

Keeler Honda in Southwest Connecticut seeks an experienced Service Advisor to guide customers through service and repair processes while delivering an exceptional guest experience. The role focuses on accurate repair orders, clear communication of estimates, and coordination with technicians to ensure timely completion.

The ideal candidate is professional, customer-focused, and organized, thriving in a fast-paced service environment with a track record of meeting customer satisfaction and

Qualifications

• 2+ years of automotive Service Advisor experience.
• Excellent communication and customer service skills.
• Strong organizational and follow-up skills.
• Luxury automotive experience preferred.
• CDK experience preferred.

Responsibilities

• Greet customers and consult with them regarding vehicle service and repair needs.
• Write and manage repair orders accurately.
• Recommend maintenance and repairs based on manufacturer guidelines and vehicle needs.
• Communicate clearly with customers regarding estimates, recommendations, and repair status.
• Work closely with Technicians and Service Management to ensure timely vehicle completion.
• Maintain strong customer relationships and follow up after service.
• Meet or exceed customer satisfaction, sales, and performance goals.

Skills

Service advisor experience

Communication

Customer service

Organization & follow-up

Teamwork

Luxury auto experience

Tools

CDK

Job description

Location: Southwest Connecticut
Schedule: Full-Time | Dealership Hours, Including Saturdays
Compensation: Competitive Salary + Commission/Bonus Opportunities

About the Role

We are seeking an experienced Service Advisor to join our luxury automotive dealership in Southwest Connecticut. The Service Advisor is responsible for guiding customers through the service and repair process while providing an exceptional guest experience and ensuring the needs of both the customer and the dealership are met.

The ideal candidate is a professional, customer-focused, and organized individual who can thrive in a fast-paced service environment.

Responsibilities

• Greet customers and consult with them regarding vehicle service and repair needs
• Write and manage repair orders accurately
• Recommend maintenance and repairs based on manufacturer guidelines and vehicle needs
• Communicate clearly with customers regarding estimates, recommendations, and repair status
• Work closely with Technicians and Service Management to ensure timely vehicle completion
• Maintain strong customer relationships and follow up after service
• Meet or exceed customer satisfaction, sales, and performance goals

Qualifications

• 2+ years of automotive Service Advisor experience
• Strong knowledge of automotive service and repair
• Excellent communication and customer service skills
• Strong organizational and follow-up skills
• Ability to work in a fast-paced, team-oriented environment
• Luxury automotive experience preferred
• CDK experience preferred

What We Offer

• Medical, Dental, and Vision Insurance
• 401(k) Plan with Employer Contribution
• Paid Vacation, Sick Time, and Personal Days
• Short-Term Disability and Life Insurance
• Supportive, Team-Oriented Work Environment