Luxury Auto Service Advisor

Audi Downtown LA; Los Angeles (CA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company matching

Paid time off and holidays

Career advancement within dealership

Job summary

Audi Downtown LA is seeking a Service Consultant to be the face of our service department, delivering top-tier customer service and building lasting client relationships within a luxury brand context.

You will communicate clearly with clients and technicians, explain maintenance options, and ensure accurate estimates and invoices while staying updated on automotive technologies and packages for highline vehicles.

Qualifications

• Minimum of 2 years in automotive service advising, preferably in a luxury or highline dealership setting.
• Strong consultative selling skills, excellent communication, and a customer-focused mindset.
• Exceptional interpersonal skills with the ability to build trust and rapport with high-end clientele.
• Technical knowledge of automotive repairs and familiarity with estimating software.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.

Responsibilities

• Greet and engage with customers, providing a personalized and professional service experience.
• Listen to customer concerns, assess vehicle service needs, and recommend maintenance or repair solutions.
• Prepare detailed service estimates and explain repair processes, timelines, and costs to customers.
• Coordinate with technicians to ensure timely and high-quality service delivery.
• Verify final invoices align with services performed and provide maintenance recommendations based on vehicle age, mileage, and service history.
• Maintain ongoing communication with customers, providing updates on service progress and addressing any concerns.
• Build and nurture long-term client relationships to foster loyalty and repeat business.
• Stay informed about the latest automotive technologies, product offerings, and optional packages for luxury/highline vehicles.

Skills

Consultative selling

Customer service

Communication

Interpersonal skills

Estimating software

Driver's license

Tools

Estimating software

Job description

Audi Downtown LA is seeking a Service Consultant to be the face of our service department, delivering top-tier customer service and building lasting client relationships within a luxury brand context.

You will communicate clearly with clients and technicians, explain maintenance options, and ensure accurate estimates and invoices while staying updated on automotive technologies and packages for highline vehicles.