Luxury Auto Service Advisor

Momentum BMW; Katy (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO

Sundays Off

Thanksgiving Off

Christmas Off

Employee Pricing

Gym Membership

Travel Deals

Career Growth

Job summary

Momentum BMW in Katy, Texas is seeking a Service Advisor to join our luxury service team. You will bridge customers and technicians, ensuring accurate diagnosis, timely maintenance, and a seamless dealership experience.

The ideal candidate has 3+ years in luxury auto service, excellent communication, and solid knowledge of automotive systems. You will manage estimates, upsell appropriate packages, and help drive service profitability while delivering outstanding customer care.

Qualifications

• 3+ years of luxury or high-line automotive Service Advisor experience.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.

Responsibilities

• Greet customers in a friendly, professional, and hospitality-driven manner.
• Listen to customer concerns and accurately document vehicle issues.
• Provide clear, consultative explanations of recommended services and repairs to promote transparency and trust.
• Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue.
• Communicate estimated costs, obtain approvals, and proactively offer service packages or upgrades when appropriate.
• Schedule appointments to optimize shop productivity.
• Coordinate with service technicians to ensure timely completion of repairs and workload distribution.
• Keep customers informed with timely updates and realistic repair timelines.
• Create and maintain detailed service records to support warranty claims.
• Prepare and explain invoices with breakdowns of services performed and upsells.
• Contribute to department profitability through sales performance, RO accuracy, and margin adherence.
• Follow up with customers post-service to ensure satisfaction and encourage return visits.
• Stay informed on OEM technologies, service bulletins, and brand initiatives.

Skills

Luxury brand experience

Customer service

Communication skills

Automotive knowledge

Driver's license

Job description

Momentum BMW in Katy, Texas is seeking a Service Advisor to join our luxury service team. You will bridge customers and technicians, ensuring accurate diagnosis, timely maintenance, and a seamless dealership experience.

The ideal candidate has 3+ years in luxury auto service, excellent communication, and solid knowledge of automotive systems. You will manage estimates, upsell appropriate packages, and help drive service profitability while delivering outstanding customer care.