Luxury Auto Lease Retention Specialist
Sonic Automotive
14 days+
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Benefits offered by this job
Job summary
A leading automotive dealership in Houston is seeking a Lease Retention Specialist to manage and reengage lease customers as they approach maturity. This consultative role emphasizes customer loyalty and relationship management without aggressive sales tactics. Ideal candidates will have experience with high-line automotive brands and possess strong interpersonal and communication skills. The position offers competitive hourly pay and numerous employee benefits, along with opportunities for career growth in a Fortune 500 company.
Qualifications
- Prior experience with high-line or luxury automotive brands required.
- Direct experience supporting or managing automotive lease customers required.
- Ability to pass pre-employment testing including background checks.
Responsibilities
- Manage a portfolio of customers with upcoming lease maturities.
- Proactively reach out to existing leaseholders to discuss lease-end options.
- Document customer interactions and preferences accurately in the CRM.
- Support overall portfolio health by identifying trends and retention opportunities.
Skills
Interpersonal skills
Communication skills
Customer-first mindset
Relationship management
Job description
A leading automotive dealership in Houston is seeking a Lease Retention Specialist to manage and reengage lease customers as they approach maturity. This consultative role emphasizes customer loyalty and relationship management without aggressive sales tactics. Ideal candidates will have experience with high-line automotive brands and possess strong interpersonal and communication skills. The position offers competitive hourly pay and numerous employee benefits, along with opportunities for career growth in a Fortune 500 company.
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