Loyalty Retention Specialist - Audi Central Houston

Sonic Automotive

Houston (TX)

On-site

USD 34,440 - 41,328

Full time

14 days+

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Benefits offered by this job

401(k) with Company Match

Paid Time Off that Grows with You

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership Options

Exclusive Travel Deals on Hotels, Rentals & Airfare

Career Growth in a Fortune 500 Company

Job summary

A leading automotive dealership in Houston is seeking a Lease Retention Specialist to manage and reengage lease customers as they approach maturity. This consultative role emphasizes customer loyalty and relationship management without aggressive sales tactics. Ideal candidates will have experience with high-line automotive brands and possess strong interpersonal and communication skills. The position offers competitive hourly pay and numerous employee benefits, along with opportunities for career growth in a Fortune 500 company.

Qualifications

Prior experience with high-line or luxury automotive brands required.
Direct experience supporting or managing automotive lease customers required.
Ability to pass pre-employment testing including background checks.

Responsibilities

Manage a portfolio of customers with upcoming lease maturities.
Proactively reach out to existing leaseholders to discuss lease-end options.
Document customer interactions and preferences accurately in the CRM.
Support overall portfolio health by identifying trends and retention opportunities.

Skills

Interpersonal skills

Communication skills

Customer-first mindset

Relationship management

Job description

About

Audi Central Houston isn’t just any dealership — we’re the largest Audi store in the country, housed in a striking 7-story facility and consistently recognized as one of the best.

As a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance.

If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation (Hourly):

$25.00 - 30.00 / hour

Job Description

Summary:

The Lease Retention Specialist is responsible for managing and reengaging a portfolio of existing lease customers approaching lease maturity. This role focuses on relationship-based outreach, customer loyalty, and thoughtful follow-up to ensure a smooth lease-end experience and support long-term retention. This is a consultative, low-pressure role centered on trust, consistency, and customer care rather than aggressive sales tactics.

Duties and Responsibilities:

Manage a portfolio of customers with upcoming lease maturities and maintain consistent, professional follow-up
Proactively reach out to existing leaseholders via phone, email, and text to discuss lease-end options and next steps
Serve as a knowledgeable point of contact for customers with questions about lease timelines, renewal paths, or transition options
Provide a calm, consultative experience that prioritizes customer comfort and long-term loyalty
Coordinate with dealership teams to ensure smooth handoffs when customers are ready to move forward
Document all customer interactions, preferences, and follow-up plans accurately in the CRM
Monitor lease maturity timelines to prevent missed opportunities or customer fallout
Maintain timely, organized follow-up to support retention and engagement goals
Represent the dealership with professionalism and discretion when working with long-term customers
Support overall portfolio health by identifying trends, risks, or retention opportunities
Prior experience working with high-line or luxury automotive brands required
Direct experience supporting or managing automotive lease customers required
Strong interpersonal and communication skills, especially over the phone
Customer-first mindset with a calm, professional, and consultative approach
Experience in customer retention, relationship management, or automotive customer service preferred
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.