Luxury Auto BDC Specialist – Growth & Benefits

indiGO Auto Group; Palm Springs (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health savings account

Flexible savings account

Training opportunities

Paid vacation

Sick days

Holidays

Career advancement

State-of-the-art facilities

Job summary

indiGO Auto Group is seeking a full-time BDC Representative for the Mercedes-Benz Palm Springs team. This role involves promptly responding to guest inquiries by phone, email, and text, following up on sales and service leads, and coordinating appointments to ensure a seamless guest experience within a luxury brand environment.

You will maintain detailed CRM records, identify guest needs, and coordinate with Sales Consultants and Service Advisors.

Qualifications

• Previous customer service, call center, or automotive experience preferred.
• Ability to multitask in a fast-paced, high-volume environment.
• Extremely organized with a dedicated attention to detail.
• Clear focus on delivering a premium guest experience.
• Positive attitude with a professional and team-oriented mindset.
• Willing to submit to a drug test and criminal background check.
• Strong verbal and written communication skills with a luxury-level presence.
• Must have a valid driver’s license.
• Maintain professional appearance and demeanor at all times.

Responsibilities

• Respond promptly and professionally to inbound Mercedes-Benz guest inquiries via phone, email, and text.
• Conduct outbound follow-up on sales and/or service leads in alignment with brand and dealership standards.
• Set clear, professional expectations with guests regarding appointment timing, vehicle availability, and next steps.
• Accurately schedule, confirm, and coordinate appointments to support a seamless guest experience.
• Maintain detailed and accurate documentation of all guest interactions within the CRM system.
• Identify guest needs and ensure a smooth handoff to Sales Consultants, Service Advisors, or Management.
• Represent the Mercedes-Benz brand with professionalism, polish, and attention to detail in all communications.
• Utilize all available systems, tools, and applications to support lead management and guest communication.
• Maintain organized lead queues and follow-up activity to ensure consistency and accountability.
• Follow up with guests after appointments to confirm satisfaction and foster long-term relationships.

Skills

Customer service

Call center

Automotive experience

Multitasking

Organizational skills

Communication

Professional appearance

Driver's license

Job description

indiGO Auto Group is seeking a full-time BDC Representative for the Mercedes-Benz Palm Springs team. This role involves promptly responding to guest inquiries by phone, email, and text, following up on sales and service leads, and coordinating appointments to ensure a seamless guest experience within a luxury brand environment.

You will maintain detailed CRM records, identify guest needs, and coordinate with Sales Consultants and Service Advisors.