Luxury Alterations Specialist | Tailoring & Customer Service

Saks Fifth Avenue; Boston (MA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee discount

Job summary

Exemplar Luxury Group is seeking an Alterations Associate for Saks Fifth Avenue. You will be part of the tailoring team, delivering expert alterations and outstanding customer service during fittings.

The role blends custom tailoring with a premium retail experience in a fast-paced luxury environment. Requirements include 3+ years in fitting and tailoring high-end garments, strong knowledge of specialty techniques, and the ability to work across leather, knits, and fine fabrics.

Qualifications

• Minimum 3 years’ fitting and tailoring experience in high-end merchandise.
• Ability to fit and alter a wide range of garments.
• Knowledge of specialty skills such as leather, knits, beading, and fine tailoring is preferred.

Responsibilities

• Model all Saks Fifth Avenue Customer Service Principles.
• Exceed individual performance and productivity goals.
• Maintain a high level of customer service and build strong client relationships.
• Follow all Saks Fifth Avenue policies and procedures.
• Follow alteration workroom policies and tailor procedures.
• Make alterations decisions during fittings with expertise.
• Provide an exceptional customer experience and ensure quality results.
• Maintain a clean and safe work environment.
• Support store and department initiatives.
• Handle ad hoc responsibilities as needed.
• Demonstrate leadership with proactive problem solving.

Skills

Tailoring

Customer service

Fitting expertise

Leather skills

Beading knowledge

Fine tailoring

Buttonhole technique

Education

High school diploma or equivalent

Tools

Sewing machines

Pressing equipment

Spotting equipment

Leather sewing machine

Double-stitched equipment

Job description

Exemplar Luxury Group is seeking an Alterations Associate for Saks Fifth Avenue. You will be part of the tailoring team, delivering expert alterations and outstanding customer service during fittings.

The role blends custom tailoring with a premium retail experience in a fast-paced luxury environment. Requirements include 3+ years in fitting and tailoring high-end garments, strong knowledge of specialty techniques, and the ability to work across leather, knits, and fine fabrics.