LUXE Collision Estimator — Luxury EV/Highline Repair

Crash-Champions-Collision-Repair-Team-1; San Jose (CA); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is hiring to educate customers on the repair process and insurance procedures while guiding repairs from start to finish. You will prepare estimates, perform in-process QC, and keep customers informed throughout the repair journey.

The role requires strong organization, ability to handle multiple tasks, and familiarity with estimating systems and insurance processes. Competitive benefits and a focus on customer experience are offered.

Qualifications

• Customer service focus and strong communication skills.
• Ability to stay organized and multitask in a fast-paced environment.
• Knowledge of dealing with insurance partners is preferred.
• Experience in fast-paced environments.
• Experience with multiple estimating systems (CCC One preferred, Mitchell & Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, repair techniques, safety, and value.
• Complete initial estimates, then finalize after full disassembly and damage evaluation.
• Manage each repair through the process and perform in-process QC to meet company standards.
• Keep customers informed about vehicle status and provide excellent service.
• Review data procedures with Body Technicians and perform post-scanning for each vehicle.
• Pre-close the final repair order, handle disbursement paperwork, and ensure carrier requirements are met.

Skills

Customer service

Organization & multitasking

Insurance knowledge

Adaptability

Estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is hiring to educate customers on the repair process and insurance procedures while guiding repairs from start to finish. You will prepare estimates, perform in-process QC, and keep customers informed throughout the repair journey.

The role requires strong organization, ability to handle multiple tasks, and familiarity with estimating systems and insurance processes. Competitive benefits and a focus on customer experience are offered.