Luxury Spa Receptionist & Guest Services Coordinator

Four Seasons; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Four Seasons Hotel Chicago, a luxury property, seeks a Spa Receptionist to ensure a warm, professional guest experience from booking to checkout in a dynamic spa environment.

The role requires excellent organizational skills and a guest-centric approach, with responsibilities including appointment management, retail assistance, and interdepartmental coordination to uphold Four Seasons' high standards of service.

Qualifications

• 2 years of experience in a similar luxury spa or hospitality role.
• Reading, writing and spoken English proficiency.
• Excellent communication and strong organizational skills.

Responsibilities

• Welcome and consult with guests about services, amenities, and spa facilities.
• Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.
• Process payments, gratuities, and service vouchers accurately.
• Maintain product knowledge and assist guests with retail purchases.
• Keep reception area neat and organized, update forms and collateral.
• Coordinate with engineering and housekeeping to uphold Four Seasons' standards of service.

Skills

English proficiency

Customer service

Organizational skills

Communication skills

Tools

Spa software systems

Job description

Four Seasons Hotel Chicago, a luxury property, seeks a Spa Receptionist to ensure a warm, professional guest experience from booking to checkout in a dynamic spa environment.

The role requires excellent organizational skills and a guest-centric approach, with responsibilities including appointment management, retail assistance, and interdepartmental coordination to uphold Four Seasons' high standards of service.