Aesthetic Associate- Avalon (Part-time)

Emerald Holdings Georgia LLC; Alpharetta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health plan

401(k) plan

Paid time off

Job summary

AYA Med Spa is seeking an Aesthetic Associate to welcome clients, manage inquiries, and build a premium spa experience. You will handle check-in/out, process payments discreetly, and guide clients through our offerings to secure consultations.

The role emphasizes a consultative, relationship-driven approach with a focus on scheduling efficiency, client follow-ups, and maintaining meticulous records in the practice management system. A premium service mindset is essential.

Qualifications

• High school diploma or equivalent required; Bachelor’s or Associate degree preferred.
• 2+ years in sales/host role or luxury/high-touch service.
• Proven track record of delivering exceptional service and meeting goals.

Responsibilities

• Greet clients and curate a refined first impression; handle check-in/check-out and paperwork.
• Convert inquiries to booked consultations with a consultative approach.
• Manage appointment calendar for smooth provider workflow; minimize gaps.
• Maintain accurate client records in the practice management system and support campaigns.

Skills

Exceptional communication

Interpersonal skills

Consultative approach

Organizational skills

Scheduling software

Education

High school diploma or equivalent

Bachelor’s or Associate degree preferred

Tools

Spa management software

Job description

Description

AYA Medical Spa is a premier medical aesthetics provider with a rich legacy of clinical expertise, dedicated to helping clients enhance their natural beauty and achieve healthy, radiant skin. The Aesthetic Associate plays a crucial role in the Medical Spa, creating a welcoming first impression for clients and creating efficient, productive schedules for our providers. This individual will be responsible for creating a memorable, luxury experience with all clients. Handling all incoming inquiries, managing the appointment schedule, and actively converting leads into appointments. The ideal candidate possesses a positive demeanor, strong communication and client interaction skills, and the ability to thrive in a fast-paced, goal-oriented medical spa.

Essential Duties and Responsibilities:

Client Experience:

• Host and welcome clients warmly curating a refined first impression, anticipating their needs at every touchpoint
• Guide guests seamlessly through check-in and check-out, ensure all paperwork is completed with care, process payments discreetly, thoughtfully recommend retail offerings, and secure follow-up appointments.
• Attend to client questions, concerns, and feedback with professionalism and empathy. Be proactive in offering solutions and/or appointments.
• Maintain a clean and inviting reception space that reflects the elevated standards of the medical spa
• Cultivate lasting, meaningful client relationships through personalized, attentive interactions and thoughtful follow-ups that inspire loyalty and referrals.

Lead Conversion:

• Respond to every inquiry by phone, email, or web promptly and with polished, personalized attention that reflects the spa's premium standard.
• Build rapport with prospective clients, uncover their goals, and guide them through AYA's signature offerings with expertise and discretion.
• Convert interest into booked consultations through a consultative, low-pressure approach that builds confidence.

Patient Scheduling:

• Manage the appointment calendar efficiently and accurately ensuring a seamless flow for providers and clients.
• Optimize bookings to minimize gaps and maximize provider utilization.
• Honor client scheduling preferences while ensuring smooth workflow.
• Confirm appointments and send timely reminders that keep clients engaged and cancellations.

Administrative Support:

• Maintain meticulous, up-to-date client records in the practice management system, safeguarding accuracy and confidentiality.
• Support marketing initiatives and promotional campaigns.
• Contribute to a well run medical spa by handling additional responsibilities as needed.

Qualifications:

• Education: High school diploma or equivalent. Bachelor’s or Associates degree preferred.
• Experience: 2+ years of sales/host experience, in a client facing high touch service or sales role. Luxury or high end retail, Medical spa, Beauty & wellness, Salon and Concierge.
• Proven track record of delivering exceptional service and meeting goals.

Skills:

• Exceptional communication and interpersonal skills, with a warm, polished presence.
• A consultative, relationship-driven approach to guiding clients toward the right decision.
• Strong product and treatment knowledge, with the ability to articulate benefits clearly and credibly.
• Exceptional organizational and time-management skills, with keen attention to detail.
• Comfortable with technology and quick to master scheduling and spa management software.
• Genuine passion for beauty, wellness, and aesthetics, and a sincere desire to help clients look and feel their best.

Benefits:

• $0 premium employee-only medical plan, with competitive options for dependent coverage, plus dental and vision elections
• 401(k) retirement plan eligibility after 6 months of employment
• 3 weeks of PTO to start, plus paid holidays and floating holidays

AYA Med Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.