Public Area Attendant

Ennismore; Miami Beach, Northern (FL, KY); Hybride; USD 28 000 - 42 000; Plein temps

Résumé du poste

Delano Miami Beach is seeking a Public Area Attendant to keep the hotel’s public spaces pristine and welcoming in line with luxury standards. You will assist under the Director of Housekeeping to maintain restrooms, lobbies, and corridors, ensuring a consistently high level of cleanliness and guest satisfaction.

The role emphasizes guest service, teamwork, and the ability to multitask in a fast-paced environment while supporting hotel events and daily operations.

Qualifications

• High school diploma or equivalent required.
• 1–2 years experience in a public-contact role in upscale hotels.
• Gracious, friendly, approachable demeanor.
• Ability to multitask in a fast-paced environment.
• Strong teamwork and cross-department collaboration.
• Must be able to stand for a full shift and perform physical tasks.
• Excellent English speaking and writing.
• Work indoors/outdoors year-round as needed.

Responsabilités

• Ensure all public restrooms and toilets are clean, stocked, and fresh.
• Perform restroom inspections at least every 30 minutes.
• Stock towels from the laundry and return soiled linens.
• Dust, clean, and wipe lobby walls, doors, and surfaces.
• Empty trash bins in public areas regularly.
• Stay informed about hotel events to support guest satisfaction.
• Maintain cleanliness and operability of telephones in public areas.
• Report defects to Housekeeping management.

Connaissances

Public area cleaning

Attention to detail

Guest service

Time management

Teamwork

English proficiency

Formation

High school diploma or equivalent

Description du poste

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

Job Description

JOB OVERVIEW:

Under the general guidance of the Director of Housekeeping, Public Area Attendant assists in ensuring the smooth and efficient operation of the Public Areas, maintaining cleanliness and appearance in accordance with hotel standards. Provide high-quality, personalized service to all guests to enhance their overall experience.

YOUR KEY RESPONSIBILITIES:

• Ensure all public restrooms and toilets are clean, fresh-smelling, and fully stocked at all times.
• Conduct restroom inspections at least once every thirty minutes throughout the shift to maintain cleanliness and hygiene standards.
• Collect, fold neatly, and stock restroom towels from the laundry.
• Return dirty towels and soiled linens promptly to the laundry for cleaning
• Dust, clean, and wipe walls, doors, and tabletops in the lobby and public areas as needed throughout the shift.
• Empty and clean trash bins in all public areas regularly.
• Stay informed about all hotel events and functions to ensure smooth operations and guest satisfaction.
• Maintain cleanliness and operability of all telephones in public areas.
• Monitor and maintain furniture and equipment in public spaces; report any defects immediately to the Housekeeping office.
• Handle guest inquiries and requests efficiently; address complaints promptly and follow up thoroughly.
• Follow strict key signing procedures and take responsibility for assigned keys.
• Manage lost property according to established lost and found procedures.
• Ensure all cleaning equipment and materials are clean, functional, and report any defects immediately.
• Participate in projects, special assignments, and training sessions as directed by the Housekeeping management team.
• Attend meetings and comply with all company policies and procedures.
• Undertake reasonable requests and special projects assigned by management.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent required.
• One to two years of experience in a public contact position, preferably within an upscale or lifestyle brand hotel.
• Possess a gracious, friendly, and approachable demeanor.
• Ability to multitask effectively and maintain a high level of attention to detail in a fast-paced environment.
• Demonstrated ability to build and maintain positive, productive working relationships with employees and other departments.
• Capable of working independently and collaboratively to foster a strong team environment.
• Must be physically able to stand or walk for a minimum eight-hour shift.
• Highly observant and quick to respond to various situations while multitasking and managing stressful circumstances.
• Physically able to twist, push/pull, reach, bend, climb, and carry objects as necessary.
• Excellent communication skills, including the ability to read, write, speak, and understand English.
• Must be able to work indoors and outdoors year-round as needed, depending on business demands.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.