Lux MedSpa Front Desk Associate | Elite Client Experience

Annie Aesthetic; San Francisco (CA); On-site; USD 27,552,000 - 38,572,800; Full time

Benefits offered by this job

Supportive environment

Growth opportunities

Comprehensive training

Job summary

Serenity Aesthetics & Wellness in the San Francisco Bay Area seeks a warm Front Desk Associate to deliver a luxury guest experience from arrival to departure. You will greet clients, manage check-ins/outs, and support treatment planning with a patient-focused mindset.

This role requires 2–3 years in a customer-facing setting, strong communication, reliability, and tech skills. Knowledge of skincare is a plus, and experience with Zenoti is helpful.

Qualifications

• 2-3 years in a customer-facing, hospitality role.
• Knowledge of medical aesthetics and skincare is highly desired.
• Exceptional customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced, team-oriented environment.
• Reliable, punctual, and proactive with strong problem-solving skills.
• Tech-savvy with proficiency in email, scheduling software, and mobile devices.
• Experience with Zenoti software is a plus.

Responsibilities

• Create a warm, polished first impression by greeting and welcoming every client in a professional, attentive, and friendly manner.
• Deliver a high-touch, luxury experience ensuring every client feels cared for, comfortable, and valued from arrival through departure.
• Manage client check-ins and check-outs while maintaining a calm, organized, and welcoming front desk environment.
• Anticipate client needs and proactively assist with scheduling follow-up appointments, treatment planning coordination, and retail product purchases.
• Respond thoughtfully to client inquiries regarding treatments, services, and skincare products, helping guide clients toward the best options for their goals.
• Address minor client concerns with professionalism and empathy, escalating more complex issues to management when necessary.

Skills

Customer service

Communication

Multitasking

Reliability

Tech skills

Tools

Zenoti

Job description

Serenity Aesthetics & Wellness in the San Francisco Bay Area seeks a warm Front Desk Associate to deliver a luxury guest experience from arrival to departure. You will greet clients, manage check-ins/outs, and support treatment planning with a patient-focused mindset.

This role requires 2–3 years in a customer-facing setting, strong communication, reliability, and tech skills. Knowledge of skincare is a plus, and experience with Zenoti is helpful.