Medspa Front Desk Associate - Serenity Aesthetics and Wellness

Annie Aesthetic; San Francisco (CA); On-site; USD 27,552,000 - 38,572,800; Full time

Benefits offered by this job

Supportive environment

Growth opportunities

Comprehensive training

Job summary

Serenity Aesthetics & Wellness in the San Francisco Bay Area seeks a warm Front Desk Associate to deliver a luxury guest experience from arrival to departure. You will greet clients, manage check-ins/outs, and support treatment planning with a patient-focused mindset.

This role requires 2–3 years in a customer-facing setting, strong communication, reliability, and tech skills. Knowledge of skincare is a plus, and experience with Zenoti is helpful.

Qualifications

• 2-3 years in a customer-facing, hospitality role.
• Knowledge of medical aesthetics and skincare is highly desired.
• Exceptional customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced, team-oriented environment.
• Reliable, punctual, and proactive with strong problem-solving skills.
• Tech-savvy with proficiency in email, scheduling software, and mobile devices.
• Experience with Zenoti software is a plus.

Responsibilities

• Create a warm, polished first impression by greeting and welcoming every client in a professional, attentive, and friendly manner.
• Deliver a high-touch, luxury experience ensuring every client feels cared for, comfortable, and valued from arrival through departure.
• Manage client check-ins and check-outs while maintaining a calm, organized, and welcoming front desk environment.
• Anticipate client needs and proactively assist with scheduling follow-up appointments, treatment planning coordination, and retail product purchases.
• Respond thoughtfully to client inquiries regarding treatments, services, and skincare products, helping guide clients toward the best options for their goals.
• Address minor client concerns with professionalism and empathy, escalating more complex issues to management when necessary.

Skills

Customer service

Communication

Multitasking

Reliability

Tech skills

Tools

Zenoti

Job description

Serenity Aesthetics & Wellness is a premier medical spa in the San Francisco Bay Area. We are dedicated to delivering exceptional medical aesthetic services while creating a welcoming and luxurious experience for our clients. Our team of professionals is passionate about helping clients feel and look their best, and we take pride in maintaining the highest standards of care and customer service.

Position Overview

We are seeking a highly enthusiastic and patient-focused Front Desk Associate who thrives in a fast-paced, luxury aesthetic environment. The ideal candidate is warm, welcoming, and passionate about creating an exceptional patient experience from the moment a guest walks through the door. This individual is a true team player who brings positive energy to the clinic, values collaboration, and takes pride in helping patients feel comfortable, cared for, and at home. The right candidate will also be results-driven, confident in discussing treatment plans and packages, and motivated to support the clinic’s growth by helping patients move forward with services that align with their goals.

Responsibilities

• Client Interaction:
  • Create a warm, polished first impression by greeting and welcoming every client in a professional, attentive, and friendly manner.
  • Deliver a high-touch, luxury experience ensuring every client feels cared for, comfortable, and valued from arrival through departure.
  • Manage client check-ins and check-outs while maintaining a calm, organized, and welcoming front desk environment.
  • Anticipate client needs and proactively assist with scheduling follow-up appointments, treatment planning coordination, and retail product purchases.
  • Respond thoughtfully to client inquiries regarding treatments, services, and skincare products, helping guide clients toward the best options for their goals.
  • Address minor client concerns with professionalism and empathy, escalating more complex issues to management when necessary.
• Administrative Duties:
  • Maintain accurate patient records and ensure all necessary paperwork is completed.
  • Answer and direct phone calls, respond to email inquiries, and manage patient flow efficiently.
  • Assist with data entry and other administrative tasks as needed.
• Facility Maintenance:
  • Perform opening and closing duties, as required, for the MedSpa.
  • Ensure lounge areas are tidy and welcoming for clients.

Qualifications

• 2-3 years (preferred) in a customer-facing, hospitality role
• Knowledge of medical aesthetics and skincare is highly desired.
• Exceptional customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced, team-oriented environment.
• Reliable, punctual, and proactive with strong problem-solving skills.
• Tech-savvy with proficiency in email, scheduling software, and mobile devices.
• Experience with Zenoti software is a plus.

Availability

• Flexible schedule with the ability to work some Saturdays.

What We Offer

• A supportive and dynamic work environment.
• Opportunities for growth and development within the company.
• Comprehensive training to ensure your success in the role.

Serenity is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, criminal history, or any other basis protected by federal, state, or local law. California Fair Chance Act notice. This employer will consider for employment all qualified applicants, including those with criminal histories, in accordance with the California Fair Chance Act (Gov. Code 12952) and any applicable local ordinance (including the Los Angeles City Fair Chance Initiative, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance). We will not inquire about, seek, or consider your criminal history at any point before making a conditional offer of employment. If a background check is conducted after a conditional offer and reveals a conviction, we will complete an individualized assessment before making any final decision, and you will have the opportunity to respond, dispute the accuracy of the report, and provide evidence of rehabilitation or mitigating circumstances. Reasonable accommodation. If you require a reasonable accommodation to complete this application or to participate in the hiring process, please contact [e-mail].