Lux Med Spa Front Desk Coordinator: Training & Perks

Sanctuary Medical Aesthetic Center; Boca Raton (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Quarterly staff treatments

Team outings

Job summary

Sanctuary Medical Aesthetic Center seeks a Front Desk Coordinator in Boca Raton to deliver exceptional client service, manage schedules, and educate guests on treatments and products. You will act as a brand ambassador, ensuring a seamless experience from check-in to follow-ups while maintaining a polished appearance and professional demeanor.

Ideal candidates bring 2 years of high-end customer service and 1 year in medical aesthetics, with dermatology office experience.

Qualifications

• 2 years high end customer service experience.
• 1 year medical aesthetics experience.
• Previous experience in dermatology office setting.
• Impeccable personal appearance.
• Ability to meet US employment and eligibility requirements.

Responsibilities

• Consistently provides excellent customer service to all clients in-person, over the phone and through text/email inquiries.
• Educates clients on Sanctuary’s services, products and treatment options.
• Exudes positive attitude while working in a fast-paced med spa.
• Oversees daily schedule to ensure seamless client experience.
• Answering and screening phone calls, scheduling appointments, taking messages and ensuring prompt delivery to proper staff member.
• Monitor and respond to office voicemail, email inquiries and text messages throughout the day.
• Accurately checking clients in/out and scheduling all follow up visits.
• Intelligent booking using Millennium software.
• Preparing proper medical documents for patients through EMR.
• Ability to stay calm under pressure and quickly find solutions to potential issues.
• Responsible for cleanliness and appearance of spa including relaxation areas, lobby, front desk and back of house.

Skills

Customer service

Dermatology experience

Millennium software

Flexibility

Positive attitude

Tools

Millennium software

Job description

Sanctuary Medical Aesthetic Center seeks a Front Desk Coordinator in Boca Raton to deliver exceptional client service, manage schedules, and educate guests on treatments and products. You will act as a brand ambassador, ensuring a seamless experience from check-in to follow-ups while maintaining a polished appearance and professional demeanor.

Ideal candidates bring 2 years of high-end customer service and 1 year in medical aesthetics, with dermatology office experience.